Scott Parisi

[Scott Parisi @scott_parisi]

3 flights 3 delays in the same day, way to go @AmericanAir . All I have to do to remind myself why I no longer have any allegiance for AA is fly AA

[Scott Parisi @scott_parisi]

@MonsterEnergy how come all of your 16 oz ultra zero cans in Southern NH are out of date? EVERY store I have been to have date codes from Jan/Feb 22. 12 packs at the grocery store are fine.

[Scott Parisi @scott_parisi]

@AmericanAir probably best not to post the upgrade list if you are just going to upgrade the gate agents friend and skip the next in line

[Scott Parisi @scott_parisi]

@AmericanAir After 10 years as an EP member I moved on to a competitor. Today I confirm this as a good move. AA would rather leave 4 empty seats in FC than upgrade you on a reward ticket. Empty!!! 0 CS on AA. Maybe they know I moved on...

[Scott Parisi @scott_parisi]

@AmericanAir There is nothing you can do, I think I am giving up on AA. As a many year ExPlat member I expect to be treated at least as well as Southwest or Alaska treat all their customers. AA just doesn’t get it

[Scott Parisi @scott_parisi]

@AmericanAir consistently is important, consistently the worst customer service in the industry.

[Scott Parisi @scott_parisi]

@AmericanAir By far the best way to get American to respond to a complaint, however the biggest flaw is clearly pointed out in the article. American is more concerned with how many followers you have vs how loyal of a customer you are. Customer service 101

[Scott Parisi @scott_parisi]

@AmericanAir is it just that your CS agents are not empowered to help or are they tone deaf to situations. I have asked for a manager in DM conversation three times and nothing. "great is what we're going for", crap is what we deliver.

[Scott Parisi @scott_parisi]

@AmericanAir Customers shouldn't only be important when they complain...

[Scott Parisi @scott_parisi]

Once again @AmericanAir disappoints in the customer service dept. if Newark wasn't such a pit I would switch to @united Maybe they look after their loyal customers

[Scott Parisi @scott_parisi]

@NHLBruins love the team, love the new additions. Your fan relations/customer service is rotten. You should be embarrassed.

[Scott Parisi @scott_parisi]

@AmericanAir Your MHT crew rocks! Among the best in the business.