Scott Logie

Peripatetic football fan; following Crewe closely, Bristol City from afar and Scotland. Married to the lovely Charlotte with a dog, 3 cats and 6 chooks.

[Scott Logie @scottlogic]

@AvantiWestCoast That works. Thanks

[Scott Logie @scottlogic]

What is going on with the @AvantiWestCoast app? It’s been like this since Friday last week. No new tickets are appearing and it can’t update.

[Scott Logie @scottlogic]

Customer friendly? Customer focussed? His smug look as he closed the door and left me standing. He ruined my day to make his own. I now need to wait an hour while he has his little moment of power.

[Scott Logie @scottlogic]

It’s been a while since I moaned about @AvantiWestCoast but here goes!

A very short turnaround at Crewe. But I ran. My other train was there. The doors were closing and the guard was on the platform. His door was still open and he refused to let me on. And rudely too.

[Scott Logie @scottlogic]

Just to add to my @AvantiWestCoast rant. While on their WiFi you can’t access the national rail enquiries app or, indeed, the Avanti website! Joy.

[Scott Logie @scottlogic]

Yet again, communication from @avantiwestcoast is just shocking.

[Scott Logie @scottlogic]

It’s been a while since I had an @avantiwestcoast rant but they have excelled themselves today. 6:55 from Crewe to Euston. Never even got to Stafford due to a broken down train, returning very slowly to Crewe. Fine, not their fault I guess.

[Scott Logie @scottlogic]

But here’s the jeopardy. At no point will we give you any information on timings, or indeed try and inform you of the best option. Just screw you, we need the train back, best of luck. Actually, not even that tbh.

[Scott Logie @scottlogic]

@Milo_AFC And me!

[Scott Logie @scottlogic]

Does nobody at @AvantiWestCoast care that customers can’t book tickets on the app or the website? The app hasn’t had advance fares “pulling through” for the best part of 6 weeks now. And the website now doesn’t allow booking and just errors. Awful service.

[Scott Logie @scottlogic]

And on the App….

[Scott Logie @scottlogic]

Trying to book tickets with @AvantiWestCoast on the app or online, is just shocking right now. They have zero advance fares. And then the booking doesn't work. Their response - use https://t.co/3WF91dohax!!!

[Scott Logie @scottlogic]

Why are advance ticket prices not being shown in the @AvantiWestCoast app again?! It’s so pathetic. Advice - use a competitor site!!!

[Scott Logie @scottlogic]

@MurderCapital_ Any idea of stage times as yet? Thanks

[Scott Logie @scottlogic]

Ha ha. And just to keep the customers happy, we’re closing the shop.

[Scott Logie @scottlogic]

Great start to the week, stuck on an @AvantiWestCoast train that’s not moving while every other bloody train just passes us by.

[Scott Logie @scottlogic]

@AvantiWestCoast I’m actually going to Watford. What do I do now? It’s easier to get to Watford from MK but do I need to buy another ticket?!

[Scott Logie @scottlogic]

@AvantiWestCoast And now we aren’t going to London.

[Scott Logie @scottlogic]

@AvantiWestCoast Sorry, 6:54 is what I’m on. And have been for nearly two hours. Every other train went through fine.