Scott Weisbrod

Managing Director at Weisbrod&Co - Global Customer Experience Strategy Executive, Former Partner at @Accenture, Former Head of Innovation and Design @Manulife

[Scott Weisbrod @scottweisbrod]

Check out the latest article in my newsletter: Charting New Growth: Choosing Which Bets to Place

https://t.co/pDVCK4c0bW

[Scott Weisbrod @scottweisbrod]

Check out the latest article in my newsletter: The Future of Product Teams, Mastering Strategy & Execution, and Building Products That Matter

https://t.co/un8t8gOTon

[Scott Weisbrod @scottweisbrod]

Check out the latest article in my newsletter: The Employee-Customer Connection, Listening as a Growth Strategy, and Prioritizing Value Over Speed

https://t.co/i6OfiasG9X

[Scott Weisbrod @scottweisbrod]

🚀 The Winning Formula for Product-Market Fit

1️⃣ Broad exploration without early prototypes
2️⃣ Strategic commitment to a clear product-market pair
3️⃣ Directed learning for smart pivots

Product-market fit isn’t luck; it’s strategic exploration done right.

💡 Ready to rethink your approach? Let’s connect.

[Scott Weisbrod @scottweisbrod]

This week's newsletter: Strategic Product Design, Tech That Solves Customer Needs, and the Power of Value Propositions.

https://t.co/CfUoiItfyQ

[Scott Weisbrod @scottweisbrod]

Gen AI and Innovation, Upgrading Your Personal Operating Model, and Why Innovation Depends on Intellectual Honesty https://t.co/iHgvP8VJDf

[Scott Weisbrod @scottweisbrod]

How Do Organizations Build Resilience and Innovation in an Era of Change? My latest: https://t.co/5H5XtUek9x

[Scott Weisbrod @scottweisbrod]

Check out the latest article in my newsletter: Deep Dive #6: 🎯 Aligning with Profit Pools: Are Customer Experience Strategies Missing the Mark? https://t.co/KvwjSN6FPL

[Scott Weisbrod @scottweisbrod]

Can Design Thinking Survive Your Corporate Culture? https://t.co/PDee54DCHM

[Scott Weisbrod @scottweisbrod]

🔎 Why do organizations struggle to overcome biases, adapt to complex systems, and empower teams to drive meaningful transformation? https://t.co/sjk8HUM8gh

[Scott Weisbrod @scottweisbrod]

🔎 Why do companies keep failing at digital transformation when they know it's critical to survival?

Companies that succeed are flipping the script through a compelling approach that places customer centricity at its core.

Read this week’s deep dive to learn more.

https://t.co/DYYUOlMwWm

[Scott Weisbrod @scottweisbrod]

In this week’s newsletter: Customer-Centricity, Consumer Tensions, and Design Leadership

https://t.co/umjFxY5zGr

[Scott Weisbrod @scottweisbrod]

In this week’s newsletter: Understanding Customer Jobs Theory, Digital Labour Evolution with AI Agents, and Maximizing Strategic AI Value

https://t.co/lWhb1KgBKQ

[Scott Weisbrod @scottweisbrod]

Check out the latest article in my newsletter: The Shifting Landscape of Design Excellence: Understanding Market Leadership in 2025 and Beyond https://t.co/XHNtSwUT6Q

[Scott Weisbrod @scottweisbrod]

The Weekly Points of Interest are here! 🚀

https://t.co/JWnniZpkFk

Today, we're diving deep into:

🎯 Why CEOs rank customers at the bottom of priorities while banking on AI-driven CX

📊 A surprising 10% decline in design performance (and the opportunity it creates)

🔄 How AI is democratizing Kaizen with 50% error reductions

🔍 The counterintuitive research that's challenging everything we thought we knew about product-market fit

Plus curated insights on GenAI in banking, innovation theatre, and why the coolest tech jobs might be in traditional industries.

Don't miss this week's edition and hit subscribe to get it in your inbox first thing every Friday morning.

[Scott Weisbrod @scottweisbrod]

Here's a preview of tomorrow's Weekly Points of Interest which include four game-changing developments in customer experience... 🚀

🎯 The CX Execution Gap: While Organizations Call Customer Experience Critical, 70% Remain in Early Maturity Stages

📊 Design Performance Update: New McKinsey data shows a dip in top design performers thus creating opportunity for newcomers to step up and capture significant revenue and total return to shareholders (TRS) growth by investing in design best practices

🔄 AI Is Reinventing Kaizen: New Research Shows How Generative AI is Democratizing Process Improvement

🔍 The Science of Finding Product-Market Fit: New Research Reveals Why Traditional Methods May Be Holding You Back

Return tomorrow for actionable insights on bridging the vision-execution gap!

In the meantime, don't forget to subscribe here:

https://t.co/QeB5WzZ6RG

[Scott Weisbrod @scottweisbrod]

Check out the latest article in my newsletter... Deep Dive: Unpacking Enterprise AI Resistance https://t.co/Dk3G8f0Hmf

#AI #Leadership #DigitalTransformation #FutureOfWork

[Scott Weisbrod @scottweisbrod]

@headwinds Thank you, sir!!

[Scott Weisbrod @scottweisbrod]

📮 The inaugural edition of Weekly Points of Interest is live!

Each week, I'll share strategic insights helping leaders navigate the evolving landscape of customer experience. Here's what caught my attention this week:

🧠 The AI Adoption Paradox: Why do 80% of strategists resist using AI despite acknowledging its importance? New research reveals it's not about technology - it's about psychology.

🔄 The Great Design Handoff: As we approach 2025, the control of customer experience is shifting from designers to algorithms. What does this mean for your organization's CX governance?

🎯 Rethinking Customer Strategy: Forget B2B vs B2C - there's a more fundamental question that should drive your go-to-market strategy and resource allocation decisions.

Plus curated insights from Bain, HBR, MIT SMR, and more.

https://t.co/yfvd9mozyp

#CustomerExperience #BusinessStrategy #Leadership #Innovation

[Scott Weisbrod @scottweisbrod]

🚀 Excited to announce the launch of "Weekly Points of Interest" - a new newsletter exploring the intersection of customer experience strategy and business value creation.

Why now? As technology and customer expectations evolve at breakneck speed, boards and C-suite executives need clear, strategic insights to make informed decisions about their organization's customer experience future.

Each Thursday, I'll share analysis of three developments that matter for business leaders, connecting emerging trends to actionable strategy and competitive advantage.

First edition drops tomorrow, featuring:

🧠 The psychology behind AI adoption resistance
🔄 A profound shift in the UX landscape heading into 2025
🎯 A fresh perspective on customer segmentation that challenges conventional wisdom

Subscribe to join business leaders and strategists exploring what's next in customer experience:

https://t.co/6ukLbBXXf8

#CustomerExperience #BusinessStrategy #Leadership