SDIShine

Global, Live, On Demand. The free virtual #ITSM conference from @SDI_institute
Live event: 30 October 2019 in conjunction with
#SHINE19

[SDIShine @SDIShine]

Don't worry if you missed this year's #SHINE19 virtual #ITSM conference. The content is now available on-demand here to browse and watch at your leisure! https://t.co/jylOOiCudz

[Greg Sanker @gtsanker]

“They’re not ‘tickets’; they’re people who need something” #CustomerService #CX #ServiceDesk

[ServiceDeskInstitute @sdi_institute]

Over the last few weeks, it's been incredible to see how IT teams have pulled together for customers and colleagues around the world. You've been giving it everything you've got and SDI salutes you🎖️🎉
Thank you from the bottom of our hearts - if you need us we're here 💙💙💙

[Simone Jo Moore @simonejomoore]

So true what you say @gtsanker #BRM Ep2 @FreshworksInc Era of Humanising IT. wonder how Business & #tech #relationships have been, are seen & where they might go? Register: https://t.co/saoYmQBqAa
Enjoy - @BiTA_Srv_mgmt @StuartRance @sdi_institute @SkillsTx @gamingpaul & more

[Stephen Mann @stephenmann]

If you work in an #ITSM role and are currently working from home (and no longer travelling to any of the great ITSM conferences that have been rescheduled), then the #Shine19 content from @sdi_institute might offer you an opportunity for some new learning https://t.co/Tf4NlDaH5Z

[SDIShine @SDIShine]

4 INSPIRING KEYNOTES
40 EDUCATIONAL BREAKOUTS
40+ EXHIBITORS
700 IT SERVICE LEADERS
#SDI20 #SDIAWARDS
Tickets are booking fast. Don't miss out! https://t.co/rvofsWIJqs

[David Wright @Dai_Wright]

Some great practical advise on the challenges of Major Incident Managemet from Vawns Murphy @vawns #SDIevent

[Roy Atkinson @RoyAtkinson]

AI is like salt. You don’t sit down and eat a bowl of salt; you sprinkle it on things. It makes them taste better. #AI @charlestbetz #SMWorld2019

[Sophie Danby @SophieDanby]

In 2020, staff wellbeing will finally be seen as a ticking timebomb for #ITSM says @SarahLahav. https://t.co/eCzewKhN2q via @SysAid #wellbeing

[Greg Sanker @gtsanker]

This book by Tina Nunno has done more to guide my first two years as #CIO than any other resource.

For as profound and informative as its been to me, I’m surprised how infrequently I see it mentioned.

I highly recommend it for CIOs of any experience level.

#CIOLife

[Sophie Danby @SophieDanby]

Keep reports that measure the mechanics of IT within IT. Only share Value-based metrics with the business - @RaeAnnBruno #Shine19 #Servicedesk

[Perspectium @perspectium]

If you launch your ITSM tool but wait to integrate until later, processes will need updating, forms will need re-building … you will be back to square one, and re-doing all the work you did on your initial implementation. https://t.co/inKmFLFk7e

[SysAid @sysaid]

"Automation doesn’t mean the absence of humans. People will still be important to operations and outcomes." Here @Joe_the_IT_Guy shares his guide to #Automation. https://t.co/AAoXOfhoKq

[ServiceDeskInstitute @sdi_institute]

"You will wonder why you didn't join years ago"...

See what different organisations achieve through their #SDI #Membership: https://t.co/RSKl2uHtyY

[David Cannon @itilso]

Thanks to @sdi_institute, @SophieDanby, @stephenmann, organizers and co-presenters for a great event at Shine19. If you missed it, register here to access recorded sessions: https://t.co/NL4l24XyuV

[SDIShine @SDIShine]

It's a wrap for #SHINE19! With huge thanks to our kind speakers, hosts and sponsors without whom this record-breaking 18-hour global #ITSM conference wouldn't have been possible!
Gold 🥇 sponsor @sysaid
Silver 🥈 sponsor @perspectium
And to @itsm_tools 🙏

[SDIShine @SDIShine]

30 de octubre a las 16:00 CST en la conferencia #SHINE19,
@AriBucio será orador con el tema: "Agilizando la práctica del #ServiceDesk".
Conoce más de #SHINE19 visitando: https://t.co/RlxkdqV75I
REGÍSTRATE GRATIS AQUí: https://t.co/nrAT6vqF0Y