The dishwasher broke
My wife said "good thing we have the home warranty"
I said nothing
I've been paying $62 a month for three years for this moment
$2,232 for the peace of mind that when something breaks someone will come to the house and tell me it's not covered
I called
47 minutes on hold
They sent a technician
Arrival window: Tuesday through Thursday between 8am and 5pm
My analyst delivers faster than that
And he still hasn't fixed the gridlines
He showed up Wednesday at 4:47pm
Looked at the dishwasher
Opened the door
Closed the door
Touched something underneath
Said "not covered"
90 seconds
That's faster than my bank lets me prove I'm human
I said "what's covered"
He said "the motor"
I said "what's wrong with it"
He said "not the motor"
I said "convenient"
He said the service fee is $75
I paid a man $75 to open my dishwasher, close my dishwasher, and say two words
My analyst could do that
And he's not even that good
I called the warranty company back
38 minutes on hold
Requested the policy
129 pages
I read all 129 pages
Because that's what I do
The coverage section is 34 pages
The exclusions section is 58
The business model is right there
In the margins
Where nobody reads
Except me
Page 91 says "all mechanical and electrical components essential to appliance function are covered under standard service"
Page 104 excludes control panels
A control panel is an electrical component essential to appliance function
Their own document contradicts itself 13 pages apart
I highlighted both
Sent them an email
Subject line: "Plz fix. Thx."
Attached both pages
No other context
Took them three days to send a technician
Took them 4 hours to call me back when I found the loophole
Funny how that works
They covered the repair
Waived the $75
And I canceled the warranty anyway
Because a contract that contradicts itself isn't a contract
It's a suggestion
My wife said "so we're canceling"
I said "we're canceling"
She said "and the dishwasher"
I said "fixed. They're covering it."
She said "how"
I said "I read the policy"
She said "all 129 pages"
I said "the exclusions section starts on page 47. The coverage section ends on page 34. There are 13 pages between them where they hoped nobody would look."
She looked at me
Then she said "you're unbelievable"
I said "I just saved us $744 a year and got a free dishwasher repair. I'm not unbelievable. I'm thorough."
She looked at the ceiling
The dishwasher works now
The warranty is canceled
And the policy has been read
By at least one person
Probably the first
Make common sense common again
Plz fix. Thx.
Sent from my iPhone
@DocumentNo Det skurrer for meg at å leve i to år med fysisk/ psykisk mishandling =11 måneder.
Å bli banket, kvelt og knivtruet samt få bolig rasert =5 måneder.
At noen fører en finger inn i skjeden din når du sover + tar bilde, noe du oppdager år senere =2-3 år. Er dette folks rettsfølelse?
Barron Trump buys $50 million worth of oil stocks two days before Trump started the war in Iran.
- He bought before the bombs fell
- He bought before Iran closed the Strait of Hormuz
- He bought before 20% of global oil supply was choked
- He bought before crude oil prices reached levels not seen since 2008
This is insider trading and highly illegal.
A big update on Jada the dog who had the huge growth removed.
She is still terrified and looking at walls but there has been some huge progress.
Today was a wonderful day for her (1/7) 🧵
@CNviolations First thought: 3x10,75 is 32,25, so I would check the bill closely for other miscalulations 🙄
Second: Your tip-system is just as lunatic as your measuring-systems.