LAMYA M Alsheref

[LAMYA M Alsheref @seacrecent]

@hashi1888 @xrpresso_io 😂😂

[A6nab @A6nab1]

البنك الاهلي للمره المليون يحطونا ب مواقف باااايخه بنك له سمعه كبيره و اخرتها تعطل مصالحنا اللي مسافر وقف اللي جوعان جاع اكثر اللي يبي حاجه توقف لاكن حنا اغبياء حيل اننا نبقى ع بنك قدراته اقل من سمعته و فيه بنوك واجد م تعطل ابد و لو فيه صيانه يبغلونك قبلها ب يوم@snbalahli

[LAMYA M Alsheref @seacrecent]

@SNBCares 💔

[LAMYA M Alsheref @seacrecent]

@AlSalamBankBH hi I need to talk to customer services regarding international transfer from SNB Saudi to my account in AlSalam bank that is taking more than 10 days until now , nothing is arrived, nor a news about… #SNB @SNBCares

[LAMYA M Alsheref @seacrecent]

@SNBCares I did they say nothing they can do, it’s stuck in between middle banks, and I am stuck here in my travels without my money🤔

[LAMYA M Alsheref @seacrecent]

@SNBCares You replied the usual robotic answer, really I don’t know what to do more, it seems it should go to SAMA for the unresolved international transfer and the handling of my complaint by Saudi National Bank (SNB).

[LAMYA M Alsheref @seacrecent]

@SNBCares SO
What now !

Where is my money?
You got your review , where is my money

[LAMYA M Alsheref @seacrecent]

@SNBCares I want to know those;The SWIFT/UETR tracking number.?Correspondent/intermediary bank handling the transfer? a Written confirmation of where the SAR 7,000 currently is.The expected resolution date. And why complaint was marked “resolved”when funds are neither received nor returned

[LAMYA M Alsheref @seacrecent]

@SNBCares you keep calling me for service evaluation,while you didnt solve anything yet.. it’s a joke every time I gave you bad evaluation you thank me then call for evaluation.Check your system. You didn’t solve my problem since June 9,you did not give back my money either..

[LAMYA M Alsheref @seacrecent]

@SNBCares I did, but what was your answer to me!? Call this number or that, then review our services rating it from 5 to 1 ( unsatisfied)!!!!! , well I chose 1

[LAMYA M Alsheref @seacrecent]

@SNBCares I did contact you on one of those numbers and we managed me and the customer services lady to check the issue and we found out that the bank needed more info, I answered the bank’s questions. Now, when I will see my Money transferred to my AlSalam bank in Bahrain?

[LAMYA M Alsheref @seacrecent]

@SNBCares I am fed up , I call I text same answers, I sent an email, let’s see

[LAMYA M Alsheref @seacrecent]

@SNBCares As usual, in SNB mobile it says you resolved my problem, but that’s not true, I did not get my transfer amount nor you did not return it to my account. But yet you ask me for service review two times now by calling me.. No communication 🤔, I want my money back

[LAMYA M Alsheref @seacrecent]

@SNBCares ارجعوا فلوسي هذا الذي يرضيني، وحلوا مشاكلكم التقنية مع بعضكم البعض لا تحشروني في المنتصف، أنا مسافرة وورطوني في سفري أشكركم

[LAMYA M Alsheref @seacrecent]

@SNBCares لم استفد من خدمتكم أبدا ، لا عاد تقولوا لي أرسلنا لك على الخاص لأنكم بكل الأحوال تردوا وكأنكم robots، من ٨ جون إلى الان لم تصل حوالتي التي احتاجها في السفر وترسلون لي اليوم بعد ان تذكرة الشكوى قد قفلت ، وبعدين يعني وين فلوسي
وtransfer fees and the VAT you took !!!

[LAMYA M Alsheref @seacrecent]

@SNBCares الان اصبحتم تبلكون ردودي لكم

[LAMYA M Alsheref @seacrecent]

@SNBCares نفس الردود ، أعرفها قبل ماترسلونها، ترى customer services for customers not a supplier services . I do not believe you anymore!!!

[LAMYA M Alsheref @seacrecent]

@SNBCares No you don’t
You will tell me the same thing ,
That you have to extend the resolving date till 28 th of June, you always like that repeating same replies in all support’s Chanels..

[LAMYA M Alsheref @seacrecent]

@SNBCares I just received a notification from the support that they extended to resolve my transfer problem till 28th, that’s not acceptable,I transferred because I am traveling,you are telling me till end June. It’s ridiculous, return my money back to my SNB account.