Sean Gee

[Sean Gee @SeanGee6]

@TUIUK what’s happening I have had no reply on my other case number but you have opened a new one and gave me an offer that’s not acceptable @AirlineDispute @UK_CAA

[Sean Gee @SeanGee6]

Stranded for 38+ hrs after TOM147 (Cancun → Manchester) diverted twice & abandoned in Shannon. No hotels, no food, crew disappeared. Forced to pay £588 Ryanair flights + £303 taxi + £200 dog boarding + holiday ruined. Total claim: £4,853.35+
Case ref: 22134859 @TUIUK disgraceful

[Sean Gee @SeanGee6]

Update: @TUIUK confirm I now have two active case refs for the same 38h30m delay on TOM147:
•22134859 = complaint + expenses
•22134889 = EU261 delay comp

One duplicate already closed.

Why split this into two cases when it’s ONE disruption? Shocking. @AirlineDispute

[Sean Gee @SeanGee6]

Looks like @TUIUK have given me multiple case numbers (22134820, 22134889, 22134859) but now everything is coming back under 22134859. Can you confirm this is the single case being handled? Passengers deserve one joined-up resolution, not confusion. #TUI #EU261

[Sean Gee @SeanGee6]

So @TUIUK are making me run multiple case numbers for one 38h30m delay (TOM147).
Case 22134859 + 22134820, and 22134889 separate EU261 cases. Why should passengers have to chase two teams for one disruption?

This is obstructive and unfair. @AirlineDispute @UK_CAA please note.

[Sean Gee @SeanGee6]

So @TUIUK are now telling me I need to deal with two separate teams for the same 38h30m delay on TOM147. Case ref 22134859 is already open – I expect one joined-up resolution, not endless hoops.
This is how you treat passengers? @TUIUK
@AirlineDispute @UK_CAA please take note.

[Sean Gee @SeanGee6]

Thanks for replying @TUIUK, I’ve DM’d you case ref 22134859. Passengers on TOM147 were delayed 38h30m, left to sleep on Shannon airport floor, no crew, no hotels, £4.8k+ costs. I expect a serious resolution here, not just vouchers. #UK261/EU261

[Sean Gee @SeanGee6]

@TUIUK Thanks for replying @TUIUK , I’ve DM’d you case ref 22134859. Passengers on TOM147 were delayed 38h30m, left to sleep on Shannon airport floor, no crew, no hotels, £4.8k+ costs. I expect a serious resolution here, not just vouchers. #EU261

[Sean Gee @SeanGee6]

@TUIUK Delay was 38h30m. Left Cancun Fri 1pm, should’ve landed Manchester Sat 7:30am, finally home Sun 10pm. Case ref 22134859. Passengers abandoned in Shannon, no hotels, no crew, no support. Disgraceful @TUIUK

[Sean Gee @SeanGee6]

For clarity:
•We left Cancun at 1pm Friday.
•Scheduled arrival Manchester: 7:30am Saturday.
•Actual arrival home: 10pm Sunday.
That’s a total delay of 38 hours 30 minutes.
Nearly 2 full days of chaos, zero care from @TUIUK, thousands in extra costs, and a ruined holiday.

[Sean Gee @SeanGee6]

Delay was 38h30m. Left Cancun Fri 1pm, should’ve landed Manchester Sat 7:30am, finally home Sun 10pm. Case ref 22134859. Passengers abandoned in Shannon, no hotels, no crew, no support. Disgraceful @TUIUK.

[Sean Gee @SeanGee6]

@TUIUK Passengers on TOM147 (Cancun → Manchester) stranded 38h30m with no hotels, no crew, no care. Case ref 22134859. Out-of-pocket £3.8k+. @TUIUK must be held accountable. @AirlineDispute @UK_CAA please note. #EU261 #FlightDelay

[Sean Gee @SeanGee6]

Passengers on TOM147 (Cancun → Manchester) stranded 38h30m with no hotels, no crew, no care. Case ref 22134859. Out-of-pocket £3.8k+. @TUIUK must be held accountable. @AirlineDispute @UK_CAA please note. #EU261 #FlightDelay

[Sean Gee @SeanGee6]

For clarity:
•We left Cancun at 1pm Friday.
•Scheduled arrival Manchester: 7:30am Saturday.
•Actual arrival home: 10pm Sunday.
That’s a total delay of 38 hours 30 minutes.
Nearly 2 full days of chaos, zero care from @TUIUK, thousands in extra costs, and a ruined holiday.

[Sean Gee @SeanGee6]

Passengers on TOM147 (Cancun → Manchester) stranded 38h30m with no hotels, no crew, no care. Case ref 22134859. Out-of-pocket £3.8k+. @TUIUK must be held accountable. @AirlineDispute @UK_CAA please note. #EU261 #FlightDelay

[Sean Gee @SeanGee6]

Stranded for 38+ hrs after TOM147 (Cancun → Manchester) diverted twice & abandoned in Shannon. No hotels, no food, crew disappeared. Forced to pay £588 Ryanair flights + £303 taxi + £200 dog boarding + holiday ruined. Total claim: £4,853.35+
Case ref: 22134859 @TUIUK disgraceful

[Sean Gee @SeanGee6]

TOM147 disaster: Cancun → Manchester via Gander + Shannon. Two diversions, tech failure, no duty of care. Passengers left on airport floor. Case ref 22134859. @TUIUK @SNNAirportGroup @manairport @cancuniairport

[Sean Gee @SeanGee6]

For clarity:
•We left Cancun at 1pm Friday.
•Scheduled arrival Manchester: 7:30am Saturday.
•Actual arrival home: 10pm Sunday.
That’s a total delay of 38 hours 30 minutes.
Nearly 2 full days of chaos, zero care from @TUIUK, thousands in extra costs, and a ruined holiday.

[Sean Gee @SeanGee6]

Delay was 38h30m. Left Cancun Fri 1pm, should’ve landed Manchester Sat 7:30am, finally home Sun 10pm. Case ref 22134859. Passengers abandoned in Shannon, no hotels, no crew, no support. Disgraceful @TUIUK.

[Sean Gee @SeanGee6]

For clarity:
•We left Cancun at 1pm Friday.
•Scheduled arrival Manchester: 7:30am Saturday.
•Actual arrival home: 10pm Sunday.
That’s a total delay of 38 hours 30 minutes.
Nearly 2 full days of chaos, zero care from @TUIUK, thousands in extra costs, and a ruined holiday.

[Sean Gee @SeanGee6]

@TUIUK @manairport @ShannonAirport

[Sean Gee @SeanGee6]

Stranded for 38+ hrs after TOM147 (Cancun → Manchester) diverted twice & abandoned in Shannon. No hotels, no food, crew disappeared. Forced to pay £588 Ryanair flights + £303 taxi + £200 dog boarding + holiday ruined. Total claim: £4,853.35+
Case ref: 22134859 @TUIUK disgraceful

[Sean Gee @SeanGee6]

Just posted a photo http://t.co/teoxcDxZXF

[Sean Gee @SeanGee6]

@Malk18Marcus can do what time? I'm working til 4?..

[Sean Gee @SeanGee6]

@StePeat @v33rnj @niall_dexter @jaxontaylor93 @mikey_faulkner haha didnt want to say it.