Sean Rusinko

Digital Experience Strategy and Marketing Technology. Tweets mostly Industry and Boston related; a few random. Oh no, a semi colon

[Sean Rusinko @SeanRus]

@ozgeppn 93

[Sean Rusinko @SeanRus]

This was a B2B ACH transfer. Under Nacha rules, the 2-day dispute window closed weeks ago. There is ZERO legal risk of a return. Holding cleared B2B funds for 120 days on a terminated account with no "manual flush" tool is a massive treasury failure.

[Sean Rusinko @SeanRus]

.@StripeSupport @patrickc @collision — Still being "stalled" on acct_1T493XHtnfryFVQS. You’ve confirmed the account is closed, my identity is verified, and the funds are "cleared," yet you're holding $988.41 in a "Zombie Ledger" loop. (1/3)

[Sean Rusinko @SeanRus]

I’ve officially escalated this to the OCC against your partner bank Fifth Third for "Failure of Third-Party Oversight" (OCC Bulletin 2013-29). CFPB Case #260311-29866021. Stop the "checking the case" scripts and initiate a Manual Payout to my @found account.

[Sean Rusinko @SeanRus]

.@StripeSupport @patrickc @collision — Still being "stalled" on acct_1T493XHtnfryFVQS. You’ve confirmed the account is closed, my identity is verified, and the funds are "cleared," yet you're holding $988.41 in a "Zombie Ledger" loop. (1/3)

[Sean Rusinko @SeanRus]

.@StripeSupport @patrickc @collision — Still being "stalled" on acct_1T493XHtnfryFVQS. You’ve confirmed the account is closed, my identity is verified, and the funds are "cleared," yet you're holding $988.41 in a "Zombie Ledger" loop. (1/3)

[Sean Rusinko @SeanRus]

The payer already successfully wired me a separate $2,500 to my @found Lead Bank account. The risk is zero. I’m requesting a Manual Ledger Flush for Invoice #0284 to my verified bank. CFPB Case #260310-29803989. Please help a legitimate B2B user. (3/3)

[Sean Rusinko @SeanRus]

Your support bot says it "doesn't have a tool" to escalate a closed account. Diane from Support says I must "authenticate" to discuss the funds, but the system blocks authentication because the account is CLOSED. This is a major architectural failure. (2/3

[Sean Rusinko @SeanRus]

.@patrickc @collision @StripeSupport — I am stuck in a systemic "Zombie Ledger" loop. Stripe has finalized the closure of my account (acct_1T493XHtnfryFVQS) while still holding $988.41 in an orphaned risk reserve. (1/3)

[Sean Rusinko @SeanRus]

@scrambly_io Don't expect to get paid from scam-ridden @scrambly they will not pay for rewards and have broken links on their highest paying rewards. 11 days with no customer service response on a $150 offer they fail to acknowledge. Incompetent staff. Corrupt business.

[Sean Rusinko @SeanRus]

@XWorldWallet @XWorldWallet My experience with X World Wallet has been a nightmare. I filed claim 11 days ago, everyday told fix "within 24 hours." no resolution in sight. Now when I called customer srvc using # in email rep says never heard of X World Wallet, claimed to be from NetSpend.

[Sean Rusinko @SeanRus]

@visiblecare 48 hours later no SMS capability on my phone and customer care said it was resolved bc I got one SMS from a friend but no others

[Sean Rusinko @SeanRus]

Lifetime @MarriottBonvoy platinum and they’re gifting me a luggage tag set to show their gratitude. Something seems off here.

[Sean Rusinko @SeanRus]

@BofA_Help Nope, check my recent tweet 617-775-1835

[Sean Rusinko @SeanRus]

@BofA_Help I have been placed on hold by the Fraud dept representative (from DE) and she has not taken me off hold to give me an update in 32 minutes.

[Sean Rusinko @SeanRus]

Unbelievable! - Lost dog finally makes it home 5 years later; found wandering in Needham https://t.co/Sq4v6sdiNE via @BostonGlobe

[Sean Rusinko @SeanRus]

Citigroup CEO Jane Fraser calls for Zoom-Free Fridays and new bank holiday as pandemic fatigue grows https://t.co/d4EDydPR26

[Sean Rusinko @SeanRus]

#Grocery projection: As consumers return to restaurants, grocery rev estimated to fall 5% this yr (after +11% last yr), omnichannel will account for a higher share than before, and we'll likely see layoffs and store closures - particularly among smaller chains.

[Sean Rusinko @SeanRus]

RIP, Arne. And thank you for all the @MarriottIntl rewards over the years.

[Andrew Ross Sorkin @andrewrsorkin]

Sad to report that Arne Sorenson, CEO of Marriott, has passed away. He had been battling pancreatic cancer since May 2019. He created the modern day Marriott and acquired Starwood hotels. He also happened to be a very good guy.

[Sean Rusinko @SeanRus]

https://t.co/HYkQmi2YML

[Katy Perry Activity @KatyActivity]

President Joe Biden and Vice-President Kamala Harris watching @KatyPerry’s performance of ‘Firework’ at the #CelebratingAmerica event 🇺🇸

[Sean Rusinko @SeanRus]

Absolutely incredible Celebrating America special. Who did not tear up at the end?! #BidenHarrisInauguration