Caroline Shepard

[Caroline Shepard @seashipsailing]

@Iceland_Air_ I have done this, and no one has contacted me. Why is there a pattern of such bad customer service @Icelandair?

[Caroline Shepard @seashipsailing]

@Icelandair Why can't you find my untagged bag, when I can watch on my phone as you fly it all around the European continent? Your customer service is garbage. #shameonyou #icelandair

[Caroline Shepard @seashipsailing]

@Icelandair70 How do I reach you? My claim number is JFKFI10917. It's been four weeks with no response.

[Caroline Shepard @seashipsailing]

Hey @Icelandair Can't find my bag? That's what your customer service keeps saying. Here's some help...

[Caroline Shepard @seashipsailing]

According to my Airtag, my bag (not tagged by Iceland air) sat for two weeks in Berlin before flown to Vienna for a day, then back to Berlin (beer break?) for another 5 days and now in Lutton London. No word from @Icelandair. Help! @chrisychung @ElisGoodridge @nytimestravel