What harm level is this?
Mr. D's well-kept 12-yo Mercedes was in for brakes. It got hit at the shop, door dented. Insurance refuses to pay for it cuz they say it would cost more than the car is worth. Mr. D is 82. He wants his car back.
If the company actually cared about how good their user experience was, they would invest time listening to users. A quant survey is not "listening." Listening is research and demands time, effort, and skillz. And responsive action. 12
Users are not designers, and "doing what the user asks" is a bad design strategy.
However, I see stakeholders saying this to justify another, even worse design strategy: "doing what the stakeholder asks."
*Everyone's* change requests are data points, starting points.
We are told over and over that degrowth is a non-starter and will alienate everyday people from ecological action.
Of course, these same people never provide evidence, just their opinion. So what does the evidence say?
I think Citizens' Assemblies provide the answer. A 🧵
As augmented reality evolves to change the very makeup of our community, how can designers navigate this new ethical minefield?
Read on: https://t.co/52yI7q7ZUn
@mejiando Like @camerontw says, “Designing that does not already future, fiction, speculate, criticize, provoke, discourse, interrogate, probe, play — is inadequate designing”
Me to client: A hypothesis is "we believe X is true." A research objective is "we can see if X is true by looking at Y result." An experiment is when we do Z activity to produce Y result."
Client, in customer interview: "Is X true, yes/no?"
Hiring managers are frustrated with freshly-minted designers focused on things like impact and strategy with no competency in the foundational aspects of design. In a field so enormous, how is it possible to give students a full, balanced education? https://t.co/Eqje2mhKU5
The days of shrink wrapped software are long gone, so why are software managers still obsessing over launch dates?
Read more: https://t.co/KQEOtStawj
#designblog
Research-driven design will be the best approach when we live in a preferred present.
Meanwhile, imagination-driven design is a better approach to seek preferred futures.
Not all designers are the same:
Urban planners
Engineering designers
Service designers
Experience designers
Industrial designers
Architects
Graphic designers
Fashion designers
Some need more analytical skills, some need more creativity skills, some need other skills...