@seedat_

international fashion, style, nuclear physics & biochemistry junkie

[@seedat_ @seedat_]

"the intuitive mind is a sacred gift and the rational mind is a faithful servant" - Einstein

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@JHBWater @JHBWater @waterombudsman you do realise this is exactly the same road and spot reported last Tuesday which was fixed and is now once more broken ….. this is the 8th outage in 4months and each instance is a repair of a repair, How can we help you be better??

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The reference is JHB0327620

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@JHBWater please may we have an update to an outage in Illovo reported at 2pm today. There are no clear updates or comms.

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@CityPowerJhb @REVOLP How? I was dropped after holding for 30mins and now both lines are unreachable

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@CityPowerJhb How are we supposed to escalate the call when the call center drops the call after waiting 30mins and both lines are now unavailable?

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@CityPowerJhb no restoration to Illovo…multiple calls have been logged CPWEB4832214 and CPWEB4800283 and no update, ETR or movement for close on 30 hrs. Two technicians assigned but no service @jhbombudsman @Ward90

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@CityPowerJhb @REVOLP Hi @CityPowerJhb multiple calls have been logged CPWEB4832214 and CPWEB4800283 and no update, ETR or movement for close on 30 hrs

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@CityPowerJhb @CityPowerJhb please may we have an update on the remaining 28%? We have not been restored and are approaching 24hrs since the outage

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@CityPowerJhb @CityPowerJhb @CityofJoburgZA @jhbombudsman Just no. A ticket CPWEB4830780 was logged at 3.26am and a technician assigned at 6.30am. 7hrs later …….. do you need help?

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@CityPowerJhb @DerekFingl76379 @CityofJoburgZA @CityPowerJhb @jhbombudsman when will City power actually provide us with information or clarify why the Illovo area is so frequently offline ?

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@CityPowerJhb @DerekFingl76379 @CityofJoburgZA @CityPowerJhb when will be informed. Tickets were logged 7hrs ago and no information has been provided, in any format, since then

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@CityPowerJhb @CityPowerJhb it is a extraordinarily confounding that 17days ago you fixed the very same feeder boards and cables after the fire at Cydna and here we are again, re-fixing trips on infrastructure recently revised! Are we ever going to get transparency and accountability?

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@CityPowerJhb Such an epic waste of time and trust. No leadership, acumen or consistency. Not to mention no councillors have stepped in to meaningfully articulate the needs of the community. This needs to be investigated - any ideas on how we start?

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@CityPowerJhb Thank you for at least attempting to provide an ETR and progress pics. This helps with the frustration and uncertainty we face too often. Please shout if the team needs snacks or motivation 🫶🏻

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@JHBWater @jozi117 Please can you assist with helping escalate the ongoing water outage in Illovo since 9am. Yesterday. There’s no ETA no alternate supply and a sense of extreme frustration.

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@Marttwit Please can you assist with helping escalate the ongoing water outage in Illovo since 9am. There’s no ETA no alternate supply and a sense of extreme frustration.

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@Marttwit @JHBWater Hi there are there any further updates beyond this one? No one at JHB water will respond

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@CityPowerJhb Hi has there been any progress on this or is the team still en-route ? CPWEB4692772

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@CityPowerJhb Perhaps the service provider needs to be probed by the public protector. No clear answers and more than 20 instances of power outages from Cynda, mostly over weekends, taking longer than 12 hrs to resolve

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@CityPowerJhb But why is there no ETA or update on the issue? It’s been 4hrs since the issue was reported. What is the SLA turnaround?