Hark

Hark is a new channel that allows customers to easily communicate with their favorite brands for anything order related!

[Hark @sendhark]

That’s why more brands are shifting to Customer-Generated Content (CGC) for brand advocacy, and they’re using Hark to power that shift.

Ready to hand the mic to your happiest customers? Let's connect.

[Hark @sendhark]

Influencer marketing is not the only story customers want to hear anymore.

Customers want real, not reel.

[Hark @sendhark]

While Influencers are incredible for reach, inspiration, discovery. But when it comes to trust? Credibility? Conversion? There’s a new voice in the room: your customers.

Not scripted. Not filtered. Just honest.

[Hark @sendhark]

See why brands that embrace CGC are creating stronger, more engaged communities.

Read more: https://t.co/CLQCLtKt5A

[Hark @sendhark]

Why customer-generated content is the future of brand engagement 🎤

Customers aren’t just buying products—they’re shaping brand narratives. In an era of AI-driven interactions and influencer-heavy marketing, authenticity is what sets brands apart.

[Hark @sendhark]

That’s why customer-generated content (CGC) is becoming a game-changer.

From elevating customer support to fueling marketing and product innovation, CGC builds trust, deepens connections, and turns loyal customers into brand advocates.

[Churn FM @churnfm]

This week on the show we have Fran Brzyski, CEO and Co-Founder of @sendhark.

In this episode, Fran shared how customer-generated content drives loyalty and growth through actionable feedback and cross-department integration. Click to listen: https://t.co/LTYYrq6078

[Hark @sendhark]

Faster issue resolution, a smoother warranty process, and better insights from Customer Generated Content.

Read how they transformed their CX with Hark: https://t.co/gRVYoTcPnx

#Hark #CXInnovation #CustomerSupport #VoC #CustomerSpotlight

[Hark @sendhark]

How Road Runner Scooters cut resolution time by 39% with Hark 🚀

When customer experience is a priority, every second counts. Road Runner Scooters partnered with Hark to streamline support, reduce back-and-forth interactions, and improve one-touch resolution by 20%. The result?

[Hark @sendhark]

Will we see you there? 📷

[Hark @sendhark]

Hark is heading to @gladly Connect Live 2025 📷

Join us in Nashville from March 5-7 as Fran Brzyski connects with 350+ CX leaders to explore the future of AI-powered customer service.

Looking forward to insightful conversations and game-changing innovations in CX!

[Hark @sendhark]

Here are five impactful ways VoC data can drive success for your brand: https://t.co/fKxi8xxa8q

[Hark @sendhark]

Voice of Customer (VoC) data is a game-changer for improving customer satisfaction and loyalty. By addressing issues proactively, personalizing interactions, and building trust, you can create a stronger CX strategy.

[Hark @sendhark]

With Hark’s Connected Guided Communications (CGC) solution, Road Runner streamlined processes, reduced friction, and delivered faster, smarter support.

Ready to see how CGC can transform your CX metrics? Read the full story: https://t.co/PLDZlzh9HW

[Hark @sendhark]

Redefining customer support — one stat at a time 💡

[Hark @sendhark]

Road Runner Scooters recently partnered with us to supercharge their customer experience, the results speak for themselves:

✅ 39% improvement in resolution time
✅ 22% decrease in touches per ticket
✅ 20% increase in one-touch resolution
✅ 25% improvement in reopen rate