Craig

[Craig @senseiwoo]

@johnlewishelp
Still no responses despite being asked to DM - incredibly frustrating as phone calls are a waste of time, live chat is constantly down and whenever I am told someone will call me they don’t so I start again each time. Not one question answered so far

[Craig @senseiwoo]

@JohnLewisRetail You do have all the information as I have have sent several emails and also requested escalation which never happens - I will send again via a private message but I have again been on the phone for 45mins with no satisfactory resolution and refusal to have me speak to anyone else

[Craig @senseiwoo]

@JohnLewisRetail I have no idea how to resolve my issue of being sent an incorrect product. After another wasted hour and an abusive phone call I get nowhere. Wasted 3 hrs now and all promises not delivered on

[Craig @senseiwoo]

@johnlewishelp
Received wrong product, been on hold 40mins. Finally someone answers and I get cut off!!

[Craig @senseiwoo]

@CTSI_UK @UberUKI_Support Have an issue with UberEats charging me for a service I didn’t get and have all evidenced fully documents. Given the runaround - how can trading standards help

[Craig @senseiwoo]

@UberUKI_Support so having raised a legitimate and fully documented complaint I still get no explanation of why Uber Eats believes it is right to charge me for their failure. There is no escalation process just time wasting

[Craig @senseiwoo]

@UberUK Order #54BCC

[Craig @senseiwoo]

@UberUKI_Support being completely ignored by customer service. Been days now! Not sure how a company can treat customers this way

[Craig @senseiwoo]

@UberUKI_Support I did everything I could and have now been on the help app for days with just awful automated responses making it as difficult as possible for me. I cannot use this service again until this is resolved

[Craig @senseiwoo]

@UberUKI_Support I said this on the live support and they said not their problem once it was deluvered and I needed to raise a new complaint. You will then see thread after thread being opened and closed and nothing happening. A partial refund for food we couldn’t eat so £30+ out of pocket

[Craig @senseiwoo]

@UberUKI_Support Driver ignored messages. I explained to live support who said I could cancel and they would charge me full price!! I said I just needed a new driver. We corresponded for the whole extra hour with no help. Food arrived cold (no surprise it was sitting for 75mins!)

[Craig @senseiwoo]

@UberUKI_Support Ok. I made an order with a local restaurant. Order was due in 20-30mins. Order ready in about 15mins and driver heading to pick up. Driver then diverted and started heading miles away. Order time added another hour! I contacted driver and live support immediately.

[Craig @senseiwoo]

Still no reply just automated responses - you should have proper complaints procedure with escalation.

[Craig @senseiwoo]

@ServicingStop I was supposed to have my car back yesterday and then at 4.15pm was told it would be delivered 11am today. Tried contacting you all morning - no replies! I have tracked down the garage and they are saying maybe Monday!! Who will reimburse my expense! I have no confidence

[Craig @senseiwoo]

@dropshot_uk been trying for weeks to get an update on my order. After nunneries messages I finally was told over a week ago it would be sorted but still nothing and again no replies to messages all week!

[Craig @senseiwoo]

@dropshot_uk trying to get in contact re an order not received. Tried email and your enquiry form and instagram.

[Craig @senseiwoo]

@UberUKsupport check your billing as drivers can charge whatever they want once you take your journey and Uber support won’t do anything about it!

[Craig @senseiwoo]

@UberUKsupport Frustrating to find that there is no complaints procedure with Uber. Spent over an hour on the phone trying to understand why a driver can up the charge quoted at point of booking. Customer service is non existent and no way to escalate a complaint.

[Craig @senseiwoo]

@johnhanke tirelessly tried the Pokemon go complaint due to cheating. Never had one reply so the culprit gets worse and worse. Explanation?