Sentient Machines

Empowering Smarter Communication.

[Sentient Machines @sentient_tech]

Raising your customer IQ: three #customerservice blockers #AI can eliminate right now https://t.co/zS7s0xbUnq via @Forbes

[Sentient Machines @sentient_tech]

We’ve spent the last decade training #AI to understand complex, nuanced human emotions so businesses can scale in more humane ways. Learn more about the Sentient Machines team on our website: https://t.co/No1Z7WyGl3 #nlproc #customerexperience #callcentre

[Sentient Machines @sentient_tech]

NiCE report shows #agenticAI transforming contact centres: https://t.co/sXf8LfXbYI via @techday_uk #cx #callcentre

[Sentient Machines @sentient_tech]

Is your business treating customers fairly?

Get a data-driven audit of recent customer interactions and receive a bonus report: 'How emotionally intelligent are your agents?'

Reduce risk, improve policy compliance, and boost customer loyalty.

https://t.co/dXvoucEXYt #AI

[Sentient Machines @sentient_tech]

For success in #AI, avoid the 'efficiency trap' - and focus on trust instead: https://t.co/QIdB8iuVRE via @FortuneMagazine #cx

[Sentient Machines @sentient_tech]

See what customers feel and how agents perform in real time.

Our engine scores every interaction based on topical analysis, customer emotions and agent performance to identify ways to improve.

Book a free demo today. https://t.co/pBRZthg1o2 #AI #CX #nlproc #contactcentre

[Sentient Machines @sentient_tech]

Leaders: #AI will make you (and your company) more of who you already are. https://t.co/DdVJjVY0yJ via @Hyken #artificialintelligence

[Sentient Machines @sentient_tech]

Sentient Machines has built an Emotional Intelligence Engine that uses multimodal #AI to interpret how your customers really feel in real time.

The result? Faster resolution times, higher CSAT scores, fewer escalations, more #sales and lower churn. https://t.co/391kekGKxx #cx

[Sentient Machines @sentient_tech]

Should you move on from Customer Journey Mapping? https://t.co/haGZdyl17C via @cmswire #cx #customerexperience

[Sentient Machines @sentient_tech]

Free #ebook: Why businesses keep trading efficiency for customer satisfaction (and what to do about it): https://t.co/PGIJJgy8yx #AI #cx #customerexperience

[Sentient Machines @sentient_tech]

Context is the missing link in AI-driven communication: https://t.co/Y2XNbDoZdg via @nojitter #cx #customerexperience

[Sentient Machines @sentient_tech]

What if all your agents performed as well as your best agents?

Our Emotional Intelligence Engine reveals how customers really feel. In real time. So your agents and bots perform better, your #sales grow and your CSAT scores soar. https://t.co/bN6JDpX51O

#cx #callcentre #AI

[Sentient Machines @sentient_tech]

Five predictions defining the future of #AI and #CX in EMEA: https://t.co/QY4As0Ruro via @contactcentres #customerexperience

[Sentient Machines @sentient_tech]

Show your board, senior managers and #CX leaders how customer interactions are going in near-real time with our Emotional Analytics Dashboard. Book a free demo today: https://t.co/391kekGKxx #AI #contactcentre #customerservice

[Sentient Machines @sentient_tech]

To drive #AI adoption, build your team's product management skills: https://t.co/78qbIZHlhE via @harvardbiz #leadership

[Sentient Machines @sentient_tech]

Are you confident your business is treating customers fairly and meeting compliance standards? Take our free Compliance Risk Assessment quiz to identify potential gaps and gain actionable feedback tailored for compliance officers and business leaders. https://t.co/g1Z5vL0I4U #AI

[Sentient Machines @sentient_tech]

The most misunderstood graph in #AI: https://t.co/XTJqkM3s2k #deeplearning #artificialintelligence

[Sentient Machines @sentient_tech]

Security has always been our priority at Sentient Machines, and we’re proud to announce that we’ve successfully completed the journey to ISO 27001 certification. #AI #cx #contactcentre

[Sentient Machines @sentient_tech]

If #AI is used to serve the brand and not the user, it could widen the #CX gap: David Shulman https://t.co/y4k6QCjo7A via @manifestmediain

[Sentient Machines @sentient_tech]

Sentient Machines are proud to be a part of the FCA and CFTE's first #AI Lab Supercharged Academy, a new initiative that brings together a selected group of #fintech innovators.
Learn more: https://t.co/LoAMRjBLlf #financialservices