Carol & Dean

Fed up of bad service also don't think people are rewarded for good service, hopefully the bad will improve and we can all enjoy the good!

[Carol & Dean @ServiceJunky]

@StratstoneMerc @lithiamotors - had an awful experience at Mercedes southend.. complained there and to Stratstone who both haven’t bothered responding… now escalated to Lithia .. they have both ruined the perception of @MercedesBenz

[Carol & Dean @ServiceJunky]

@McDonaldsUK ref no for southend airport McDonald’s 16845… food delivered but qtr cheese missing.. and Big Mac cold .. crap experience … called store and they couldn’t take the call.. had to leave msg… frustrated

[Carol & Dean @ServiceJunky]

@bt_uk @BTCare .. just been on the phone to you for 3rd time.. asked to cancel my mothers account on the back of her passing away… yesterday was passed to 2 different people and left hanging on the 3rd.. had to hang up.. Today you tell me I need to pay cancellation fee

[Carol & Dean @ServiceJunky]

@CadentGasLtd your works are causing so many problems.. understand from @SouthendHighway you will be doing this until 22 March.. takes 30mins to get from my house to hobleythick lane.. a journey that takes seconds! Constant traffic all day.. ridiculous! #complaint #southend

[Carol & Dean @ServiceJunky]

@LenovoSupport awful service .. failed to fix motherboard problem twice..several attempts to fix online including full factory reset..and now latest visit damaged screen and casing .. cant speak to anyone to complain to!

[Carol & Dean @ServiceJunky]

@Lenovo awful service from your so called premium care…failed to fix hardware problem and in the process damaged screen and cover they say you can’t speak to someone to complain .. 2 visits by on site engineer.. several failed attempts to fix in line including full factory reset

[Carol & Dean @ServiceJunky]

@EE totally ruined my day.. supposed to activate SIM and despite promises didn’t. Now 48hrs without a phone..Advised you can’t complain as it’s only internal. When I did complain they then closed it without saying anything . Supposed to have reopened it no confirmation

[Carol & Dean @ServiceJunky]

Will I retain my seats that I have paid for if I get bumped on another flight.

[Carol & Dean @ServiceJunky]

@flymepegasus hi I’m booked on the 1410 from Ercan to Istanbul (pc1917) .. now delayed to 1630… I have a connecting. Flight from Istanbul to London stansted for - 1810..will I make the connection ? If not what happens?

[Carol & Dean @ServiceJunky]

@lbbdcouncil i am trying to pay for parking at my mothers house, but your payment facility doesnt appear to be working? i have tried 3 different cards

[Carol & Dean @ServiceJunky]

@_PeterHunt hi .. see you are the comms and engagement lead for Redbridge hospital …we have been in A&E since 3pm yesterday .. very poor service , comms and engagement…@matthewtrainer hasn’t responded to my tweet.. what do I do?

[Carol & Dean @ServiceJunky]

@matthewtrainer me again… hope you had a good night rest… we didn’t ….still at king George’s .. arrived at 3pm yesterday….if you had to go to A&E bet they would have dealt with you quicker than they have my mum..@JonCruddas_1 May be you have a view @theresecoffey is busy

[Carol & Dean @ServiceJunky]

@matthewtrainer how do manage to sleep at night when there are such backlogs in your organisation… been waiting over 7 hours in A&E king George’s hospital with my 85 year old mother and have no idea when we will get resolution @theresecoffey

[Carol & Dean @ServiceJunky]

@theresecoffey advice please waiting in A&E king George hospital Redbridge with my 85 year old mother for 7 hours still no sign of a scan .. if it was your mum what would you do ?

[Carol & Dean @ServiceJunky]

@British_Airways hi I am trying to put passenger details in to your system but says gender doesn’t match title

[Carol & Dean @ServiceJunky]

@bt_uk my broadband has gone down.. online effort is so frustrating.. want to speak to someone..another great idea from Harmeen Mehta?

[Carol & Dean @ServiceJunky]

@DigitalRiverInc have had to spend times on the phone with your agents .. conflicting information.. sending my laptop to you to fix you damage it and I have to send again.. today same fault has come back and onto you again … I complained you offered me £4.36… joke!

[Carol & Dean @ServiceJunky]

@LenovoSupport having a horrible time dealing with premium support from Lenovo- advised that my laptop would be returned today now saying 25 April ticket #2006133650 - pls help!

[Carol & Dean @ServiceJunky]

@bt_uk expecting a call back at 5pm from you (Liam) still waiting .. will it happen ?

[Carol & Dean @ServiceJunky]

@bt_uk #TwitterGIFs if you read the complaint you will know more ? Please call me on my contact no ends in 501.. how can you close complaints without discussing .. makes a mockery of what Phil Jansens says!

[Carol & Dean @ServiceJunky]

@bt_uk just received my first bill .. I have called you a couple of times to confirm what services I wanted and you have charged me for stuff I don’t want… how does this tie in with what Phil Jansen talks about making customer service brilliant?