@BarstoolBigCat@PFTCommenter@hen_ease got it Friday. Just finished. The grammatical errors, getting the descriptions of the pictures wrong, all of it was pure PMT. AWL since day 1. Keep doing it!
@MarcusRamathorn@jnnicholson4@AmericanAir Then you go to public shaming here on X. All the sudden they want to take it over to the DM’s. Then eventually figure out what was wrong and help you. Seems like starting with that would be the route. But what do I know. So we public shame.
@AmericanAir family flight to Europe Tomrorow and your app nor website won’t let me check in. No explanation as to why. All documents showing complete and approved. Customer service response was that “we see all your info is good to go. No idea why you can’t check in”. Help
@MarcusRamathorn@jnnicholson4@AmericanAir I did. Unfortunately American’s process of customer service is reach out via chat. They say they have no idea and no way way to help. But thank you for being executive platinum. Then you call the numbers. They type for 11 minutes straight and then say they have no idea. Continued
@PFTCommenter having a photo with a fella from Fayetteville, AR right before B T’s wedding. Couldn’t have been cooler. Long time listener. First time poster.
@PFTCommenter first time in my 40 years of life hearing someone else in another town had a McDonalds buffet! We had one in my town in Arkansas. All these years never heard anyone else that had one!
@AmericanAir Here’s another thought that, as a constant traveler, I think everyone would appreciate. What is the rest of that update? Why is the plane sitting and not taking off? When is it leaving? These things would help tremendously to know. Instead of just nothing.
@AmericanAir just keeping you in the loop. I know how much customer service means to you. I’m now at 19 consecutive trips with a delayed or cancelled flight. NINETEEN! What’s the record? Do I get a prize if I break it?
@AmericanAir Can you tell me if 2548 has taken off from DFW? Your app says both awaiting takeoff and departed. Which seems like a bug you guys could work on fixing. But one thing at a time.