Shagun Chaudhary

[Shagun Chaudhary @shagun259]

@star_orm I have tagged your gro ceo Anand roy on email too now making them understand how your grievance and even social media plays a deaf year on customers complaint. All you ask is time with no resolution and that's not possible any further

[Shagun Chaudhary @shagun259]

@StarHealthIns strange to see despite paying all premium timely, getting general checkup done on our own and even paying for the same, now during hospitalisation when we need a claim support your staff finding lame excuses. Asking for same documents which we already forward 1/2

[Shagun Chaudhary @shagun259]

@StarHealthIns @StarHealthIns despite so many escalations it's very clear your team intention itself is not right. However you are bound by law and will be going legal next if not resolved and also adding all this time wasting tac tics of yours to the same

[Shagun Chaudhary @shagun259]

@TRajLXVII @star_orm @irdaindia @StarHealthIns Aligned and they should have shame taking money from senior citizens and then asking for n number of documents and getting all of those go silent then.
People should stop getting policies from them pathetic brand
I have escalated to @irdaindia and will go legal too if required

[Shagun Chaudhary @shagun259]

@star_orm Still no updated hence raised to @irdaindia and got another update from your grievance team who themselves are not responsive ideally
Recommend people not to buy policies form @StarHealthIns considering such a poor response time and closure on payout

[Shagun Chaudhary @shagun259]

@star_orm @StarHealthIns @irdaindia Really shame on your brand who breaches trust, puts false promises to get back. Raises intentionally one more ask on the last day and then again restart 15;days cycle to trouble patient. Really poor grievance department too. So now will raise to IRDAI and other authorities

[Shagun Chaudhary @shagun259]

@star_orm @StarHealthIns
No one has called or solve the issue depsite providing asked documents in original & doctor given all relevant details. As I was supposed to wait till today EOD per your grievance team will now be moving ahead loding complaint on @irdaindia as haven't heard back

[Shagun Chaudhary @shagun259]

@star_orm @StarHealthIns raised grievance ticket number 26808802 and it has been months with 1 ask after every few days. I have been assured it will be closed by tomorrow & we are sitting there. hope this week it will be closed else I will now be forced to raise it to IRDAI tomorrow EOD

[Shagun Chaudhary @shagun259]

@LGIndia @LGIndia still no call or update from your team. Really a shame on brand where escalations are also taken so lightly and no closure from your team despite closing the ticket also fraudulently

[Shagun Chaudhary @shagun259]

@LGIndia how can a ticket be closed without solving the problem RNA260709083813
Firstly your executive took 3 days to visit and despite not solving it fully again closed it without us giving him the happy code. How can you keep such staff who is fooling lg sla itself

[Shagun Chaudhary @shagun259]

@LGIndia Strange to see post escalation also your team fails to respond timely

[Shagun Chaudhary @shagun259]

@LGIndia Still no one turned up. Got one call yesterday checking if anyone even called and still waiting

[Shagun Chaudhary @shagun259]

@LGIndia You can't even get case details from ticket id? It's a washing machine under amc not working
Problem not solved and team has closed the ticket!!

[Shagun Chaudhary @shagun259]

@LGIndia @LGSupportIndia You should fire such executive for closing tickets without solving the issue and just keeping their sla closed

[Shagun Chaudhary @shagun259]

@LGIndia @LGSupportIndia tagging you too this issue
RNA260709083813 is closed without discussing with customer and problem fully solved

[Shagun Chaudhary @shagun259]

@star_orm @StarHealthIns strange to see no response. Neither from grievance nor on x, seems this is certainly planned from your end. will wait till early next week, escalate to IRDAI as sharing all asked information your team fails to even acknowledge and confirm they can now settle this

[Shagun Chaudhary @shagun259]

@star_orm There has been only update you have escalated. I have also escalated here to get an update. So appreciate this is actually treated as an escalation and claim processed and if anything else is needed it shouod be asked in one go vs phases just to waste time.

[Shagun Chaudhary @shagun259]

@star_orm Shared 1:1 too & escalated yesterday again to your grievance who also fail to reply. would now be forced to take it to IRDAI to if this is not resolved on priority considering your team has been wasting our time even for genuine case and all payments done timely @StarHealthIns

[Shagun Chaudhary @shagun259]

@ICICIBank_Care So far no call received

[Shagun Chaudhary @shagun259]

@ICICIBank @ICICIBank_Care fix your customer care number. It gets disconnected when asked to sleak to customer care
If you don't want us to reach to customee care remove the option
Once got connected and then they disconnected