@AdmiralUK
trying to renew a policy and customer service keeps sending generic text without understanding my point.
was hoping Admiral would match the market rate and I can stay on as a loyal customer.
@marksandspencer Team - my queries are not getting answered over the DM. what's the issue?
why can't I have my order for which you sent me a confirmation.
do the right thing for the customer please?
@marksandspencer what's with your website?
I have couple of orders that have been placed, got a confirmation but no progress on the deliveries , been way past the delivery window.
No email/no updates. what's the point of the sale when you can't receive the order :(
@marksandspencer Thanks. but this hasn't still be resolved.
almost going to be the whole day.
would appreciate this could be treated with more urgency give you guys don't have a clue where the order is
@CraghoppersUK I have requested a refund for an order and I have not received a refund yet. Itโs been more than 2-3 weeks now. This is very poor customer service. I had been reaching out to the support team and even the chat option does not work.
@RegattaOutdoors your customer service is so non existent that there is no point ordering from you in future
Web chat doesnโt work. There is no phone number to call. And your agents donโt reply to emails even after 48 hours promise
On top your sitting on my money!!
@HealthiansHelp Can you please be specific
When will I get the report?
You guys are specific and harass customers when itโs about selling tests and fixing incorrect payment quotes
But not when you donโt deliver
@healthians you have a broken system
Havenโt received my full report for test. System sent partial report as full report and closed the order
Difficult to reach out to anyone for help
Fix this ASAP!
@sainsburys
Had a delivery order
Got a call that driver isnโt in and I had to come collect
Went in a collected waiting 30mins . Was told would be refunded didnโt even get the delivery refunded
This should be the least thing to do as a courtesy without me having to follow up!