sha'tire $S

#Sonic $S #FTM

[sha'tire $S @shar1033]

@Finora_EN @daddy12310006 $JOE 1W target?

[sha'tire $S @shar1033]

@Finora_EN $joe 1d

[sha'tire $S @shar1033]

@Finora_EN $mavia 1d

[sha'tire $S @shar1033]

I requested a cancellation and refund because the agreed delivery timeline wasn't honored. Instead of resolving that request, the conversation keeps circling back to why I should accommodate a new schedule. That's not how accountability works.

[sha'tire $S @shar1033]

Absolutely appalled by @WoodenStreet's customer service.

I specifically requested weekend delivery because I’m unavailable on weekdays. After keeping me waiting for almost a week and repeatedly assuring me that the delivery would happen over the weekend, 1/n

[sha'tire $S @shar1033]

I’m now being told to adjust to a weekday delivery instead.

What's worse, even after requesting a cancellation and refund due to their inability to honor their commitment, they continue trying to force the delivery schedule according to their convenience rather than 2/n

[sha'tire $S @shar1033]

If a commitment can't be met, say so honestly. Don't keep customers waiting, following up, rearranging plans, and hoping the next promise will finally be the one that's kept. @wooden_street

[sha'tire $S @shar1033]

At this point, getting a straight answer seems harder than getting the furniture delivered.

[sha'tire $S @shar1033]

It's amazing how quickly customer convenience becomes optional once the payment has already been made.

[sha'tire $S @shar1033]

The most frustrating part isn't the delay itself. It's feeling like nobody is actually listening. Every concern gets acknowledged, but nothing gets resolved.

[sha'tire $S @shar1033]

The solution presented to me appears to be: "You adjust your schedule because we couldn't meet ours." That's not customer service.

[sha'tire $S @shar1033]

I planned my weekend around this delivery because that's the timeline I was given. The least a company can do is respect the time commitments it asks customers to make.

[sha'tire $S @shar1033]

Every call ends with another assurance. Every assurance ends with another delay. At some point, promises stop being promises and start becoming excuses.

[sha'tire $S @shar1033]

The irony is that delivering furniture is literally your core business. If customers can't rely on delivery commitments, what exactly are they supposed to rely on?

[sha'tire $S @shar1033]

I've spent more time following up on this order than @WoodenStreet seems to have spent trying to deliver it.

[sha'tire $S @shar1033]

A delivery delay can happen. Logistics issues happen. What customers expect is transparency, accountability, and a genuine effort to fix the situation. So far, I've seen none of those.

[sha'tire $S @shar1033]

What baffles me is that nobody at @WoodenStreet seems empowered to actually solve a problem. Every interaction feels like talking to a script rather than a customer service team that can take ownership and make decisions.

[sha'tire $S @shar1033]

The issue is no longer just the delay—it's the complete lack of ownership. A simple "we'll figure this out" would have gone a long way. Instead, the burden of adjusting schedules, following up, and finding solutions seems to have been placed entirely on.

[sha'tire $S @shar1033]

And despite this being a delivery within Bangalore, nobody seems interested in finding a solution. I even suggested arranging an alternative mode of transport to complete the delivery as promised, but all I get are excuses and evasive responses instead of action.

[sha'tire $S @shar1033]

resolving the issue.

I genuinely don't understand how a business can operate this way—making commitments, failing to meet them, and then expecting customers to rearrange their lives around broken promises. Extremely disappointing experience.

#WoodenStreet #CustomerServiceFail