Sharan JM

Graduate student @MIT

[Sharan JM @sharanjm16]

@RepoWise Completely agree. Saves a lot of tokens without degrading performance.

[Sharan JM @sharanjm16]

I accidentally made Claude Code dumber by building too much on top of it.

35 skills. 76 memory files. CLAUDE.md rules. MCP plugins. All packed into the system prompt every turn. 46,000 tokens before I even typed hello.

[Sharan JM @sharanjm16]

Built a token optimizer: skills and memory load on-demand instead of all at once. 46K down to 3.3K. Just ask Claude "audit my system prompt" to see where your tokens are going.

https://t.co/yPJggWNrlN

[Sharan JM @sharanjm16]

The model wasn't getting worse. I was overwhelming it.

[Sharan JM @sharanjm16]

Wrote more about this on LinkedIn - https://t.co/L7aVOiUWql

[Sharan JM @sharanjm16]

Your 50th customer meeting prep takes just as long as your first. You've gotten better at building a company. Your process hasn't. That gap is the Admin Tax.

[Sharan JM @sharanjm16]

In the agent era, the real source of truth won’t be the system that executes workflows, but the one that preserves reasoning.

[Sharan JM @sharanjm16]

Enterprise workflows are getting automated. But something critical is getting lost.

Across industries - insurance, enterprise sales, medtech approval, we kept seeing the same failure pattern.

Agents consistently broke down at edge cases.

[Sharan JM @sharanjm16]

It’s structural collapse. At https://t.co/QjlvKunkT9, we’re building the missing layer from day zero. Every agent run emits a decision trace. Over time, those traces form a living context graph, a system that remembers not just what was decided, but why.

[Sharan JM @sharanjm16]

Worse, precedent never compounds. A justified exception last quarter can’t inform a similar decision today. So agents inherit the same blindness. When they hit edge cases. the moments where senior humans add the most value, they fall back to rigid rules or guesswork.

[Sharan JM @sharanjm16]

Judgment isn’t. Every exception is contextual, time-bound, and precedent-setting. Encoding it forces endless custom fields and branching logic, until the system becomes brittle.

[Sharan JM @sharanjm16]

This is why agents built on top of CRMs and BPM tools keep breaking. Those systems are built on stable schemas and deterministic flows.

[Sharan JM @sharanjm16]

That reasoning lives as tribal knowledge - in Slack threads, email chains, and calls that never get written down.
It doesn’t compound. It decays.

[Sharan JM @sharanjm16]

An underwriter approves a non-standard policy.
A sales leader authorizes a 25% discount.
A compliance officer signs off on an exception.

The system records the outcome. It never records why.

[Sharan JM @sharanjm16]

6/6 The winners won’t be teams that bolt AI into their SaaS. They’ll be the ones who reinvent the category around intelligence. Full post by Pete: https://t.co/kXnWlUWV9I

[Sharan JM @sharanjm16]

1/6
Most AI apps today are "horseless carriages."
AI features bolted onto legacy workflows.
@koomen captures it perfectly well!

[Sharan JM @sharanjm16]

5/6
At @lumifai, this is core to how we design agents.
Not rigid UX with AI tacked on —
But adaptive systems that learn your voice, workflows, and intent.