Olivia Sharkey

Service Designer - KTP associate | Interested in design justice principles, assets-based approaches, ethical co-designing, visualisation | all views are my own

[Olivia Sharkey @sharkey_o2]

As we enter the first couple stages of our Knowledge Transfer Partnership (KTP) pilot project, I took a moment to reflect on the semi-structured approach that I've been taking the the project planning.

https://t.co/1kU5qlNDVc

#servicedesign #semistructured #engagmentplanning

[Olivia Sharkey @sharkey_o2]

Had a really insightful workshop yesterday with @PerthCAB - it was wonderful to have so many engaging participants from the Perth & Kinross third and public sector

#servicedesign #userengagement #workshop

[Olivia Sharkey @sharkey_o2]

@anniemac76 @janelnadams @EdinburghUni @PerthCAB Thank you so much @anniemac76 - it was lovely to meet you that day and really insightful to hear your perspective at the workshops! I hope that we'll have another chance to catch up soon.

[Olivia Sharkey @sharkey_o2]

📝 Days in the Life: @PerthCAB - A little insight into life at a Citizen's Advice Bureau through team observation and interviews during my #KnowledgeTransferPartnership

https://t.co/Xv4ZNFvqff

#DayInTheLife #CitizensAdvice #ServiceDesign #UserResearch @CitAdviceScot

[The ALLIANCE @ALLIANCEScot]

"When someone designs a product or a service without using people with lived experience, they come up with these incredibly ugly things that nobody wants to use." - Tommy Petillo @alzscot

Tommy speaks about how accessible products should still be designed in a desirable way

[The ALLIANCE @ALLIANCEScot]

Further #DigiFest23 Artificial Intelligence topics-

How can we ensure people are at the centre from the start through to the end of AI development?

Do we need an AI Ambassador to represent and advocate?

We need to ensure clear, simple, and accessible communication around AI

[The ALLIANCE @ALLIANCEScot]

Some of the discussion areas from our workshop:

AI requires registration and legislation, with accompanying 'badges' to inform public.

Can AI regulate itself and how involved will humans be?

How can we protect sensitive data and keep people informed around AI?

#DigiFest23

[The ALLIANCE @ALLIANCEScot]

"We wanted to get the content out there in different formats so we launched Discover Digital Roadshows and Workshops. Working in partnership with the organisation is key. It's all about finding what draws them to digital."- Maisie Peebles
@DHCScot #DiscoverDigitalScot #DigiFest23

[The ALLIANCE @ALLIANCEScot]

"Collaboration is vital in digital inclusion. I can't stress that enough. If you don't collaborate, you can't learn from each other. You can't get people connected." - Chris Grant (@Chris_grant1)

#DigiFest23 #DigitalInclusion @AbilityNet

[Olivia Sharkey @sharkey_o2]

All set up for our #DigiFest23 event - Discover Digital: Embedding Human Rights in a Thriving Digital Scotland

Excited to hear from a range of fantastic speakers today

#digitalhealth #humanrights #futurecare

[The ALLIANCE @ALLIANCEScot]

📣 Today is our event, ‘Discover Digital: Embedding Human Rights in a Thriving Digital Scotland’. We will be live tweeting so please follow along! Join in by tweeting us @ALLIANCEScot or using #DigiFest23.

#HumanRights #DigitalHealth #ArtificialIntelligence

[Olivia Sharkey @sharkey_o2]

“From what’s the matter with you, to what matters to you” - @redmond_kidd

A beautiful quote from Sara Redmond at tonight’s #selfmanagement23 awards

@SelfMgmtScot @ALLIANCEScot

[Olivia Sharkey @sharkey_o2]

And that kicks off the #selfmanagement23 Awards!

Congratulations to all the nominees and soon to be award winners tonight - it’s wonderful to be part of tonight, recognising the incredible work that’s being done throughout Scotland.

#iselfmanage @SelfMgmtScot @ALLIANCEScot

[Olivia Sharkey @sharkey_o2]

Out now! A conversation between Caroline Laurenson of @TLTechsmart and myself about the journey of creating My Scottish Community as well as a demonstration of the new skill - click the link below to check it out

https://t.co/OwyZ4yVbTg

@alissprogramme @ALLIANCEScot

[ALLIANCE Self Mgmt @SelfMgmtScot]

Thank you to our chair Chris Mackie (@Chris_ALISS), presenters Olivia Sharkey (@sharkey_o2) and Gillian Duffy (@Gillian15240746), partners, Caroline Laurenson of TL Tech (@TLTechsmart ) and @ALLIANCEScot staff who helped plan and deliver today’s session.

[ALLIANCE Self Mgmt @SelfMgmtScot]

We are now on to our Q&A session, chaired by our Digital Assistant Director, Chris Mackie (@Chris_ALISS ) and answered by himself, our user researcher Gillian Duffy (@Gillian15240746) and our service designer, Olivia Sharkey (@sharkey_o2).

[ALLIANCE Self Mgmt @SelfMgmtScot]

Olivia Sharkey (@sharkey_o2) is now giving a demo of the 'My Scottish Community' app. She is demonstrating how to use the search function by location and category and how to explore results - all through using her voice!

[ALLIANCE Self Mgmt @SelfMgmtScot]

We are now playing a pre-recorded ALLIANCE Live podcast with Caroline Laurenson of TL Tech (@TLTechsmart), interviewed by our service designer, Olivia Sharkey (@sharkey_o2) discussing the collaboration to develop voice activation for ALISS @alissprogramme.

[Olivia Sharkey @sharkey_o2]

Come hear more about how we’ve expanded access to information about community services in the @alissprogramme to help people to live well through the creation of a voice activated version of ALISS for Alexa! Excited to share and answer questions about #MyScottishCommunity

[ALISS @alissprogramme]

📢Register for our 'What if ALISS Could Talk?' event

🗓️Tuesday 19th September as part of Self Management Week @SelfMgmtScot
⌚️2-3pm
📍Zoom (Registration Link Below)

Featuring - @Chris_ALISS @TLTechsmart @Gillian15240746 @sharkey_o2

Register⬇️
https://t.co/w4jYJDQRyL

[DHCScot @DHCScot]

We are supporting #EndDigitalPoverty today!

As the Digital Health and Social Care Programme, #DigitalInclusion is extremely vital to us.

We will be sharing quotes throughout the day on why #EndDigitalPoverty is important to the team.

@DigiPovAlliance

[Olivia Sharkey @sharkey_o2]

A lovely video capturing some of the highlights from @ALLIANCEScot's Annual Conference

https://t.co/pofF0VZJ0w