SBCC Construction & Interiors

Turnkey Interior and Construction across India since 1972. A family run business.

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares Still no update from your team, no whereabouts about my money

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak
URGENT CUSTOMER COMPLAINT 🚨
Today, 24 Sept 2026 at approx. 8:04 AM, I deposited approximately ₹51,000 cash through a Kotak CDM at Sector 12.
The machine accepted the cash, but the transaction failed and the machine issued a receipt saying

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak My hard-earned money is sitting with the bank, interest-free, while I run from pillar to post.

BEWARE. Think twice before trusting Kotak with your money. Save yourself this harassment.
#KotakMahindraBank #KotakBank #BankingFailure #CustomerHarassment

#KotakMahindraBank

[SBCC Construction & Interiors @sharmaashish121]

🚨 LIVE EXAMPLE OF WHY LONG-TIME KOTAK CUSTOMERS ARE LOSING TRUST.

₹51,000 deposited in a Kotak CDM is stuck for 10–14 days. URGENT money needed for medical expenses. ZERO resolution. ZERO accountability.

@KotakCares @KotakBankLtd @udaykotak

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak
URGENT CUSTOMER COMPLAINT 🚨
Today, 24 Sept 2026 at approx. 8:04 AM, I deposited approximately ₹51,000 cash through a Kotak CDM at Sector 12.
The machine accepted the cash, but the transaction failed and the machine issued a receipt saying

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares Yet to receive any resolution or further update.

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares In your email you have replied until 3 October you will update me, I don't know as an customer I think people should stop using kotak bank at all

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares Hey, Your team reached out to me and we had a conversation. So now you need 14 days to resolve this issue, how are you guys not getting that the money was for an emergency and it was my own money

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @udaykotak No reply, call or mail reply from kotak end and I am stuck in medical emergency

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @udaykotak Have shared the contact number in dm

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak Escalation to the concerned CDM/cash-management team
Immediate credit/refund of the amount, considering the medical urgency

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak I am requesting an immediate escalation and:
A complaint/reference number
Immediate tracing of the CDM transaction
Verification of the CDM cash reconciliation
Confirmation of where my ~₹51,000 currently stands

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak Meanwhile, approximately ₹51,000 of my money remains stuck.
This is not the level of customer support I expected from Kotak Mahindra Bank.
Screenshots of my communication with the branch representative attached.

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak I also approached/contacted the branch regarding this issue.
My father personally visited the branch, but no resolution was provided.
I was directed back towards customer care.
situation currently is:
Branch → Customer Care → Unable to reach executive → Back to Branch

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak How is a customer supposed to resolve an urgent banking issue if they cannot reach an executive?

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak I tried contacting Kotak customer care on 1800 4100.
The problem?
I cannot get through to a customer-care executive who can actually take ownership of the issue.
I have been directed towards customer care, but I am unable to get the any assistance

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak I need Kotak to treat this as an urgent cash-reconciliation issue, not a routine complaint.

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak This isn't money I deposited casually.
The approximately ₹51,000 was being deposited specifically for an urgent medical requirement.
Being told that I may have to wait 7 working days because of a CDM failure is extremely concerning when the money is urgently required.

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak The CDM receipt clearly shows:
📅 Date: 24/09/2026
⏰ Time: 08:04:05 AM
🏧 Machine No.: 00BN0BH299
🏦 Account ending: 7629785
The receipt says the transaction was unsuccessful and that the bank will update me within 7 working days.
Receipt attached.

[SBCC Construction & Interiors @sharmaashish121]

@KotakCares @KotakBankLtd @udaykotak The machine accepted the cash, but the transaction failed and the machine issued a receipt saying “Transaction was unsuccessful.”
This money was deposited for an urgent medical requirement.

I am documenting the entire experience below. 🧵👇