What you did here @EaseMyTrip is nothing less than fraud !
When @PreetiSahay1 initially searched and selected the flight on your website, the fare displayed was ₹8,350 per passenger. She proceeded to the payment page based on this price.
However, at the time of payment, she was charged almost double the displayed fare per passenger. At no point during the checkout flow was a clear and prominent change in fare shown to her before she completed the payment. No warning or intimation of "fare revised" was shown whatsoever.
Immediately after the transaction (within a minute), she went back to your website and checked the same flight again. The fare was once again being displayed as ₹8,350 per passenger. I have attached screenshots clearly showing this behaviour.
Even if one were to assume that the airline applied dynamic pricing and the fare momentarily increased, the following discrepancy remains unexplained:
If the updated fare received from the airline was already ₹17,122 per passenger at the time of my payment, how is it that your own website continued to display the original ₹8,350 fare per passenger again just minutes later?
This clearly indicates that the fare displayed to the customer on your platform was not aligned with the amount actually charged.
To be very clear:
•I relied on the price shown on your booking portal.
•I was not made aware of any final price change before authorising the payment. No price revision message whatsoever.
•I was charged a significantly higher amount than what was shown.
•Your portal continued to display the lower fare immediately after my transaction.
It is not acceptable to attribute this entirely to airline-side dynamic pricing when your own platform continues to reflect the lower fare immediately after charging a higher amount.
She trusted the price shown on your website and proceeded with the payment in good faith. The subsequent price behaviour on your own platform strongly contradicts the explanation that the higher fare was already the prevailing price.
This raises serious concerns regarding misleading price display and lack of transparent fare confirmation before payment.
I request the following on priority:
1.A written and detailed explanation of how your pricing system displayed ₹8,350 per passenger both before and after her transaction while charging a substantially higher amount during payment (more than double)
2.Clarification on what exact fare was received from the airline at the time of my booking.
3.Immediate resolution of the excess amount charged to me.
Please note that I have complete evidence in the form of screenshots. In case this matter is not resolved promptly and satisfactorily, I reserve my right to initiate proceedings before the appropriate Consumer Disputes Redressal Forum.
I look forward to your written response.
@EaseMyTrip does not have a proper resolution and they are just trying to turn it around and put the blame on me . I have been reaching out to them since last two months for a resolution .
Absolutely unacceptable from @EaseMyTrip and @airindia. Fare shown during booking was LOWER, but the FINAL payment charged was HIGHER. This is misleading pricing and a serious payment irregularity. Demand an explanation and correction.
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बिहार का एकमात्र रामसर साईट , काँवर झील , जो बेगूसराय में ���्थित है , लेकिन अभी के समय में यह झील पानी की कमी से जूझ रही है और सरकारी योजनाओं के पारित होने के बावज़ूद उपेक्षा के चलते संकटपूर्ण स्थिति में है।
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“A young, brilliant classical dancer from India goes to USA to do a PhD in his craft. Believing that he’s in a ‘greater’ nation, closer to his dreams. One evening he just vanishes.
Day 2 missing reports do rounds.
Day 3, friends are told he’s shot.
Day 4, no updates #AmarnathGhosh
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No news of the assailant, no CCTV footage, no investigation details, body not handed to friends! No official news on American portals!
No official police statements from #Missouri
Amarnath’s story hasn’t even made it to #IndianNews yet!
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Who #killed #amarnathghosh ?
I’d never thought about the #GunViolence in US until a bullet took a life I knew!
Spread the word, help AmarnathGhosh get #justice
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Anybody who knows classical #dance and dancers well, knows this shining star, he was accomplished, senior, had worked his way up tirelessly and passionately.
Also across dance styles, kathak, bharatnatyam, kuchipudi!
It is a big loss for #IndianClassicalArtists #IndianArtist
Are we as people going to let the loss of a potential, harmless artist’s life just slide?
With not even information on what exactly happened? With not even dignified last rites? With his story not even worth being known to all? A gruesome end to a beautiful life. @PMOIndia 🙏🏻
Whether we know someone or not.
It is #Dharma to take a stand against Adharma!
To hope for a better world is to create one!
To gang up against injustice, to create pressure on #media and govts, please share.
A life has been lost to hatred, answerability is a must!” writes @sharan_shivani
Kindly help. @DrSJaishankar@PMOIndia@IndianEmbassyUS@CanCGDallas @GovParsonMO @cgihou@ndtv@timesofindia@republic@ZeeNews@sattology@VJjha
Did you know Diwali isn’t the only light festival Hinduism has to offer? In fact, Kartik (the Hindu month the celebration falls in) is an auspicious time of the year, filled with light observances. So why stop with Diwali?
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