Steve Hather

Crisis management consultant and coach specialising in social media crisis management for FMCG companies.

[Steve Hather @shather2]

What is very different right now is where every member of the crisis management team is out of the office and in a different location - even the team leader.

Read more 👉 https://t.co/tMerQCCMrF #Socialmediacrisismanagement #Socialmediacrisis #Crisismanagement

[Steve Hather @shather2]

The old model of crisis management doesn't work
▸ https://t.co/8KDB607usR

#Socialmediacrisismanagement #Socialmediacrisis #Crisismanagement

[Steve Hather @shather2]

At the very time this trust is under pressure - when consumer complaints and negative comments are starting to circulate on social media, companies resort to one-way announcements.

Read more 👉 https://t.co/hiX4SVUZMb

#Socialmediacrisismanagement #Socialmediacrisis

[Steve Hather @shather2]

Are you putting the reputation of your business and brands in the hands of the media and hoping for the best?

Read the full article: Trusting the media with your reputation in a crisis?
▸ https://t.co/OQkJ4DRP5q #Crisismanagement #Socialmediacrisis #Socialmediacrisismanagement

[Steve Hather @shather2]

Well before coronavirus, most crisis management plans included arrangements for members of the crisis management team to call in to a meeting or take part in a video conference if they weren’t in the office.

Read more 👉 https://t.co/IZYXTsJ8dc #Socialmediacrisismanagement

[Steve Hather @shather2]

We help food and consumer goods companies prevent a social media crisis and keep more customers through real-time crisis simulations without the PR fluff.

Read more 👉 https://t.co/k2eRsMHsGf

#Crisismanagement #Socialmediacrisis #Socialmediacrisismanagement

[Steve Hather @shather2]

The team leader of each of the work streams can be drawn back into the broader crisis management team meeting regularly to provide and receive updates.

Read more 👉 https://t.co/CjQs0xlYbA

#Socialmediacrisismanagement #Crisismanagement #Socialmediacrisis

[Steve Hather @shather2]

Crisis Management - Lessons from COVID (so far) https://t.co/OL35wR5ZfJ via @YouTube

[Steve Hather @shather2]

Tips for ONLINE Crisis Management Team Meetings
▸ https://t.co/TBsL7MpGyX

#Socialmediacrisismanagement #Crisismanagement #Socialmediacrisis

[Steve Hather @shather2]

Should the CEO lead the crisis management process?: https://t.co/YcRYi42RrR

#Reputationalrisk #Socialmediacrisis #CrisisManagementPlan #Crisismanagement #Socialmediacrisismanagement

[Steve Hather @shather2]

Bringing together a small team to conduct an initial assessment, and make the decision to call together the crisis management team will ensure this critical first stage of a crisis is managed well.

Read more 👉 https://t.co/Uhd0YqMLJ7

#Crisismanagement

[Steve Hather @shather2]

Crisis or not? What you do in the first few hours will decide. https://t.co/4Aa9bLaEJL via @YouTube

[Steve Hather @shather2]

How do you prevent a social media crisis?

Read more 👉 https://t.co/6wYo2WantX

#Socialmediacrisis #EmergingSocialIssue #Socialmediacrisismanagement #Reputationalrisk #Crisismanagement

[Steve Hather @shather2]

How to prepare your crisis management team
▸ https://t.co/1ZmWEZHqB8

#Crisismanagement #Reputationalrisk #Socialmediacrisis #Socialmediacrisismanagement

[Steve Hather @shather2]

How do you feel about leaving the reputation of your business and brands... https://t.co/ox0l7EPRKz via @YouTube

[Steve Hather @shather2]

When do you call the Crisis Management Team together?
▸ https://t.co/8grb8pERo6

#crisismanagementteam #Crisismanagement #Socialmediacrisismanagement #Reputationalrisk

[Steve Hather @shather2]

Should you respond to trolls? https://t.co/bkRGhcujXl #Crisismanagement #SocialMedia #Socialmediacrisis #Socialmediacrisismanagement #Reputationalrisk

[Steve Hather @shather2]

The old model of crisis communications doesn't work. https://t.co/V6eKd0mMis via @YouTube

[Steve Hather @shather2]

4 tips for ONLINE Crisis Management Team Meetings: https://t.co/gBStj1OMrp

#onlinemeetings #Socialmediacrisismanagement #Reputationalrisk #Crisismanagement

[Steve Hather @shather2]

"This is the attitude of a company showing double digit growth while many others are struggling!" https://t.co/yJVHhQcmmt #Simulation #Socialmediacrisismanagement #SocialMedia #Socialmediacrisis #Crisismanagement #Reputationalrisk