shaun illingworth

[shaun illingworth @shaun_twits]

Happy International Clash Day!
https://t.co/6EnHwVrhNF

[DFFRNT @We_R_DFFRNT]

Will you be at the Federal Public Sector Innovation Show in Ottawa on Feb 27? If yes, let's arrange a time to chat!

Look for our booth and bring your most challenging questions about how to implement and facilitate innovation in your team.

#PSISFederal #PSNInnovation #GCDigital

[shaun illingworth @shaun_twits]

@Dr_Zil_White Wow! You've got a good memory Paul! They were terrible.

Have a Great Christmas!

[DFFRNT @We_R_DFFRNT]

With their detailed menus and lack of haptic cues, touchscreens were never a good idea for cars. For a brief time designers allowed “cool” tech to take the wheel and relegated any misgivings to the back seat. But now buttons are coming back!

More: https://t.co/Oqn22FJGOL

[DFFRNT @We_R_DFFRNT]

Learn more about how human-centric design in digital transformation is the key to fighting cyber security attacks. DFFRNT will be joining @Yulcomtech & @HitachiGlobal to discuss how you can prepare for the ongoing surge of security threats.
RSVP: https://t.co/YndckhWBRb

[DFFRNT @We_R_DFFRNT]

Understand your customers and users more deeply. Map their journey to discover hidden wants and needs, uncover opportunities, increase customer satisfaction & maximize profitability.

⬇️ Download our free template: https://t.co/wWrXrMG64Q

#UX #ServiceDesign #BusinessTools

[DFFRNT @We_R_DFFRNT]

Customers, often unconsciously, look for "trust signals."
Signals your are legitimate, honest, trustworthy & will live up to your promises.
In #fintech it is conscious & critical.
Study your customers.
It's the best way to improve user experience, and ultimately: build trust.

[DFFRNT @We_R_DFFRNT]

Join us this evening to learn more about inclusivity in research and design from Lanre Jerry-Ijishakin.

Topics include:
• Practical tips for implementing inclusivity from ideation to product Launch
• Justifications for investing in Inclusive design
• Actionable steps tow ...

[DFFRNT @We_R_DFFRNT]

🚫 You are not your customer.
So how can you effectively evaluate customer experiences?
Behaviour based research can provide qualitative data & insight needed to objectively improve customer satisfaction.
The 88% stat doesn't surprise us, orgs not doing anything about it does.

[shaun illingworth @shaun_twits]

@Media_Sens @NYRangers Ikpk,

[DFFRNT @We_R_DFFRNT]

Stop comments like “I wish I had known this before” from popping up in your org after something goes wrong.
Effective #ServiceDesign & process development must take user needs, knowledge & behaviour into consideration or it will fall short.
More: https://t.co/BzLyL6XCEj

[shaun illingworth @shaun_twits]

Happy International Clash Day!
https://t.co/NA2gnHw5XB

[DFFRNT @We_R_DFFRNT]

Have you ever forgotten to declare something at the border? If so, you're not alone.

These errors are a time drain on border services, so
@CanBorder
enlisted us to devise a solution.

A case study: https://t.co/TBqWDdStw3

#servicedesign #systemsdesign #customerexperience

[DFFRNT @We_R_DFFRNT]

88% is a huge percentage of customer to ignore - and that's what you're doing if you don't have a customer experience #strategy, or #CustomerExperience measurement in place. Map and study your customer journey, find the friction points & figure out ways to improve the process.

[DFFRNT @We_R_DFFRNT]

Personas based on research and rooted in science, can keep product, service and #policydesigners focused on the users and their needs.  

Read our latest case study to learn how #personas are helping the @CanBorder address “inadvertent non-compliance”: https://t.co/EOUQcbxhPn⬇️

[DFFRNT @We_R_DFFRNT]

May your candles continue to burn bright if you're celebrating Hanukkah!

[DFFRNT @We_R_DFFRNT]

With electric car sales increasing by as much as 35%, Natural Resources Canada was challenged to meet the federal government’s target to adopt & use zero-emission vehicles in their fleet programs.

Read how DFFRNT helped them achieve this: https://t.co/uyt1kPqF5K

[DFFRNT @We_R_DFFRNT]

The Canada Border Services Agency asked us to examine the occurrence of inadvertent noncompliance and make recommendations for improvement based on our knowledge in areas such as #Personas, #UserBehaviour, & #HumanCentredDesign.

Read our case study: https://t.co/LbncdmkY4N

[DFFRNT @We_R_DFFRNT]

Jefferson Roc was inspired to develop better mental health tools after his own struggles.

With help from DFFRNT, he and his co-founders created Eimhe.

Read how this passion project became a reality: https://t.co/RJTIJjYI79

#MentalHealth #Wellness #StrategicDesign

[DFFRNT @We_R_DFFRNT]

What’s your ideal office? A light-filled atrium 🌷 or a cozy library 📚?

With the help of DFFRNT, @WorkWhereCo makes it easier for people to choose where they want to work.

Read more: https://t.co/BuN1IKb35J

#Workspace #Office #HumanCentredDesign #DesignThinking