Shaunak

SDE-2 @TXInstruments | BLR

[Shaunak @shaunak__04]

@zomatocare @zomato @zomatocare incase you are confused, the same issue was faced on “21st aug” as well as “29th sept”, your previous email on “25th aug” did not resolve anything.
And there are is no email for the current issue.

[Shaunak @shaunak__04]

@zomato , been 2 hours since i placed my order that was supposed to be delivered in 30 mins.
Your team kept telling me order will be delivered and a compensation would be provided. Now they call and ask me to cancel the order. Wasted 2 fricking hours to just get a cancellation

[Shaunak @shaunak__04]

@zomatocare Yea the only resolution in the email was “your feedback has been noted and passed on” and that “you have refunded the amount”. Clearly Nothing was addressed if the same issues keep repeating. Pls read your email on 25th August and help me find “resolution”

[Shaunak @shaunak__04]

@zomato @zomatocare @zomato @zomatocare Btw, no resolution was provided last time either (21st Aug), My conclusion is that i’m a nuthead for hoping i’d ever recieve a resolution or my order from Zomato. “Feedback has been passed to relevant team”, yea whats the team? A trash bin?

[Shaunak @shaunak__04]

@zomato @zomatocare Order ID: 8664938331

Absolute garbage of a service

[Shaunak @shaunak__04]

@zomatocare , summary of the rant:
- Wasted 2.5 hrs trying to get order from zomato. Talked to 3 different execs on call, no help, forced cancellation of two orders (ids: 8507267196, 8503920567)
- @Swiggy delivered the same in 28 mins.

Great benchmark to never use @zomato again!

[Shaunak @shaunak__04]

@zomatocare @zomato @zomatocare @deepigoyal @Swiggy . I have placed the same order now from Swiggy, Leaving these tweets out for everyone to see how shitty Zomato has become. No resolution provided, wasted almost 3 hours waiting for my order. Hopefully swiggy delivers it.

[Shaunak @shaunak__04]

@zomatocare @zomato . Request you take a serious action on the Restaurant and the support executives. Absolute pathetic job. Wasted 3 hours, 2 orders cancelled. Asking everyone around me to cancel their gold and switch to Swiggy because you’ve been PATHETIC

[Shaunak @shaunak__04]

@zomatocare @zomato , placed an order again and guess what? SAME STORY REPEATED. I have again received a call from your support team informing me that order is being cancelled.
Pathetic service, even more pathetic support! Horrible. Rename your app to “bad experience delivery platform”

[Shaunak @shaunak__04]

@zomato @deepigoyal @zomato @deepigoyal This is the third time I’m facing the same issue in 1.5 months. Super horrible service. Literal response from your executive is “they cannot help thanks for using zomato”, made me wait 2 hours and cancelled. Your app is just waste of memory atp

[Shaunak @shaunak__04]

@zomato @deepigoyal @zomato @deepigoyal , your help executives Uzma and Shiwangi have been absolutely unhelpful. Forcing me to cancel my order because your logistics are broken. Kept waiting for 2 friggin hours for nothing!!!!
Order id: 8503920567

[Shaunak @shaunak__04]

@ola_supports Hi @ola_supports , it has been almost 3 weeks since i raised my complaint and NO RESPONSE OR RESOLUTION YET. HOW POOR IS YOUR SUPPORT? LITERAL 0/10, shame of a service

[Shaunak @shaunak__04]

@ola_supports Hi @Olacabs @ola_supports , its been 5 dats and No one has reached out yet. Poor cab service, poorer support service.

[Shaunak @shaunak__04]

@ola_supports I have DM’ed you about 12 hours ago already.

[Shaunak @shaunak__04]

@coolcoder56 @Meanmmol

[Shaunak @shaunak__04]

@ola_supports

[Shaunak @shaunak__04]

@aniketshah30 @Meanmmol 👀