Shefali Jain

[Shefali Jain @shef1996]

Attaching the wtsapp chats also

[Shefali Jain @shef1996]

@tcookin So recently we had booked a package from thomas cook to Mauritius, it was a birthday surprise for my mother.
However we were highly disappointed by the services provided by the company.
My father and us who was supposed to relax and have fun after spending so much 1/n

[Shefali Jain @shef1996]

of money were constantly stressed and trying to contact the team.

My father had booked your tour available at your website as Simply Mauritius at Tarisa Resort & Spa, after discussion with your representative Jehra Nawab.

[Shefali Jain @shef1996]

was out of question after seeing your arrangements. You guys take a hefty amount from us and if this is the type of service you provide they you guys are simply doing fraud with your customers. Need a solution for the same or else we will go to consumer court for sure.

[Shefali Jain @shef1996]

I need a proper solution for this as the service provided by such a name worthy association is a disgrace and completely disappointing. We could not even celebrate my mothers birthday because the operator from your side told us she will be arranging a birthday celebration which

[Shefali Jain @shef1996]

The program was a whole lot chaos and most of the time there was a lot of mismanagement and everytime we were contacting the team whereas it should be other way round.

[Shefali Jain @shef1996]

which should have been received earlier.
Later on our itinerary was also changed and we were not even given heads up for the same until and unless we contacted the team.
There was no proper food which was arranged for us even after informing the team that we are pure vegetarians.

[Shefali Jain @shef1996]

Asharada didn’t give any satisfactory reply and later on did not even respond. Even on airport we were left stranded and nobody was holding a pla card with pur name. We had to contact the emergency no. and later on they sent us the vouchers

[Shefali Jain @shef1996]

The hotel name was mentioned Villas Mon Plaisir Hotel and he later talked to Ashrada, and informed her that we wanted Tarisa Resorts and Spa Hotel only. She told that she will discuss with JahraNavab and will change the required hotel, but after several calls both Jahra Navab and

[Shefali Jain @shef1996]

On 7th Aug. he got a Call from your team giving him option to choose either hotel from Tarisa resort or Golden beach resort and on 8th Aug., he confirmed your team on whatSapp no., to book Tarisa Resorts only.

However later on the Service Voucher from your team,