Shefali Dua (she/hers) @awscloud #reInvent

AWS Senior Partner | CRM | Cloud | Strategy | Product Mgmt | Sales | Machine Learning | AI | Analytics | IOT| Tweets are my own.

[CES @CES]

🚨 Almost time to DIVE IN! 🚨 Don't miss Jensen Huang, founder & CEO of @NVIDIA, TOMORROW at 6:20 PM PT at Mandalay Bay’s Michelob ULTRA Arena. CES badge required. Get the full details here: https://t.co/88u3nlUU38 #CES2025

[RLabs @RLabs]

Thank you @uclaanderson for spending the day with us☀️😁 We trust your visit was an insightful and wonderful experience ❤️ Come back soon😉😎
#rlabs #makinghopecontagious #actionableinfluence #knowledgeexchange #uclaanderson #capetown #mitchellsplain

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereataws #amazonconnect #machinelearning #launched 🚀🚀🚀  Amazon Connect Contact Lens now provides a machine learning powered capability for businesses to help identify top contact drivers by grouping customer conversations into…https://t.co/uLJbiS6jcZ https://t.co/itBK3Wk1vU

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereataws #amazonconnect #launched 🚀🚀🚀 Amazon Connect Contact Lens now provides supervisor alerts on agent performance, enabling businesses to identify contacts (e.g., evaluation score < 50%) that require supervisors follow-up…https://t.co/v6uhLTlbpg https://t.co/KQsEmToLh3

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#amazonconnect #machinelearning #hereataws Checkout our new series of videos for Amazon Connect including Contact lens. Most videos are 7 mins or less to get you through a how to question 😎! Let us know if you have more question y…https://t.co/vfsqj02dmF https://t.co/yV5anEJsVF

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

https://t.co/XbaDmg3aPe

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#recommendedreading #journeytothetop #leadership #bookclub Really enjoyed reading Chip Wars by Chris Miller. Top quote from the book for me is when back in time, Intel CEO Andy Grove asked Intel co-founder Gordon Moore, “If we got kicked out and the board…https://t.co/PFxzwEJtsZ

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereatAWS #epic #leadership Big fan of Nir Eval's "Become indistractable" strategies especially Timeboxing! Check out the full article. Trending with my epic EQ affinity group on boosting emotional intelligence, resilience and success. https://t.co/nAqaVc8hcN

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereataws #machinelearning #amazonconnect #aws Check out how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual ag…https://t.co/rhCpzNnLAf https://t.co/u7CJzjj3on

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#contactcenter #machinelearning #amazonconnect #CaaS AWS rated as market leader for its product Amazon Connect on Forrester Wave CaaS Q1 2023 for its speed of innovation, modern architecture and lauded for its AI capabilities ! Check out the full report -…https://t.co/VrAxTlY9yf

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereataws #amazonconnect #machinelearning #contactcenter #voiceai Checkout the 7-min video on How California Department of Motor Vehicles (DMV) is modernizing their Customer Service Center by adopting world class solutions to bett…https://t.co/yDqaW8e31o https://t.co/RTMGdCswze

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

Join Michael Wallace, Americas Solutions Architecture Leader for AWS, at #EnterpriseConnect to learn about the latest features and enhancements in Amazon Connect.

Learn more → https://t.co/37vBq2n2rD https://t.co/mLJTJLBlYz

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereataws #enterpriseconnect #amazonconnect #machinelearning I'm excited to participate at the conference this year. Meet the AWS team at Booth 1161 and check out the AWS keynote with Dilip Kumar, Vice President of AWS Applications on Wednesday to learn…https://t.co/jD5J5N6O9b

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#amazonconnect #machinelearning Looking forward to an AWSome webinar tomorrow at 8:00 am pst! RSVP here https://t.co/JkS0Ge9v3x to save a spot ! https://t.co/DGuI6euon1

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

Check out how #amazonconnect #customerexperience helped DXC transform contact centers and improve customer experience! Value Delivered Stats
-> 45 Contact Centers
-> 350+ Customers
-> 8000+ Agents
-> 28 Languages https://t.co/RFxiegX74V

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereataws #amazonconnect #machinelearning Your are invited🤗 to join my team on 03/01, Wed for a 60-minute live info-session on "10 Ways to Maximize Business Performance with ML-Powered Insights using Contact Lens for Amazon Connect". Session will start…https://t.co/l3EpJQOBLR

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#amazonconnect #machinelearning #hereataws Join the Amazon Connect Solution Architect team for a free workshop with two days of in-person, hands-on building, where you’ll learn to deploy Amazon Connect, set up a contact center, and…https://t.co/d2wghoPWPk https://t.co/S9GcRTB37B

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereatAWS #amazonconnect #machinelearning #launched #africa #capetown #cpt 🚀🚀🚀 We are super excited to share Contact Lens for Amazon Connect now provides conversational analytics in 🌍🌍🌍Africa (Cape Town) region. This launc…https://t.co/rSAhiu1nQ5 https://t.co/U1xlL92kFo

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereatAWS #amazonconnect #machinelearning #launched 🚀🚀🚀 We are super excited to share Contact Lens For Amazon Connect now provides APIs that enable you to programmatically manage rules for Contact Lens’ conversational analytics…https://t.co/kYeY5AnKzA https://t.co/7IqyJPJKXw

[Shefali Dua (she/hers) @awscloud #reInvent @shefalidua]

#hereatAWS #reinvent #awsreinvent2022 #amazonconnect #machinelearning Contact Lens for Amazon Connect helps you follow the sentiment and trends of customer conversations to identify crucial company and product feedback in your cont…https://t.co/0OoSaMesRT https://t.co/R3Bbgk9EWE