Ian Shields

[Ian Shields @ShieldsIan]

@ShawbrookBank sort it out this has been happening all day

[Ian Shields @ShieldsIan]

@ScottishPower @SP_EnergyPeople you're officially the worst energy company i've ever used:

1. SMART meter DOES NOT WORK -waiting time to be fixed over a year
2. Have to queue for 11 mins in order to get onto website to manually submit meter readings due failure in 1

It's 2024!

[Ian Shields @ShieldsIan]

@Georgeatasda trying to update some delivery details so the courier can find our house but you seem to have no way of allowing this either through your website or through Evri...😑 also no way to email or send a message

[Ian Shields @ShieldsIan]

@RunThroughUK I'm trying to change a runner for the hyde park 10K on saturday. Had an email 3 days ago but since then nothing and the race is in 2 days. Is there a contact number or can somebody help?

[Ian Shields @ShieldsIan]

@northernassist Too late now

[Ian Shields @ShieldsIan]

@northernassist I'm on the 18:03 from Leeds to Ilkeston. The toilet is broken and does not work. I got on needing the toilet and now have nearly 2 hours without one. What am I actually paying for. Absolute joke.

[Ian Shields @ShieldsIan]

@Barclaycard Yes, the chat does not exist on the android app. There is only the option to call. There is a whole forum thread about it of people having the same issue on money savings expert. Can I direct message to get the info I need? It's literally two basic questions about my account.

[Ian Shields @ShieldsIan]

@Barclaycard your android app chat service doesn't work, it took an hour to get thru on phone and cut me off, and your website is rubbish with no info I need. I just want to ask a couple of basic questions about my credit card. Is there another way?

[Ian Shields @ShieldsIan]

@OctopusEnergy Thanks I replied straight away but haven't had any reply back yet

[Ian Shields @ShieldsIan]

@OctopusEnergy I am being billed twice a month instead of once since changing to a smart metre. I emailed to ask why but had no response. I have just sent another email.

[Ian Shields @ShieldsIan]

@OctopusEnergy Thanks it's sorted now

[Ian Shields @ShieldsIan]

@OctopusEnergy somebody was supposed to be looking into my smart metre now showing gas usage, not heard anything since 19th March. Any update???

[Ian Shields @ShieldsIan]

Not sure if its intentional or a genuine website bug, but seems a bit suspicious that when I opt for a refund from @wizzair after they changed my flight time (again) I get an error...how can I apply for a refund? #wizzair #complaints #customerservice #airline @UK_CAA @BBCWatchdog

[Ian Shields @ShieldsIan]

@OctopusEnergy is there a reason you are ignoring my numerous emails about my bill since before Christmas or is this just your usual standard of customer service?

[Ian Shields @ShieldsIan]

@budgetaircouk what's going on? @wizzair have issued a refund which has gone to you as I booked through you. Now you are not responding to emails and are keeping my money from me. Your customer service is so poor #unacceptable #COVID19 #holiday #budgetair #budgetservice #wizzair

[Ian Shields @ShieldsIan]

@westerby1 @RachelKilburn4 @SkyNews The government is responsible. The building regulations at the time were out of date. It's governing bodies government that are responsible for this. Leaseholders PAY TAX. If wastage of tax payers money is the issue there is much more tax money wasted on other things.

[Ian Shields @ShieldsIan]

@Fixmyweave @budgetaircouk Thanks, I've done a charge back now. The pandemic has really highlighted the good companies from the bad. Will never book with @budgetaircouk again.

[Ian Shields @ShieldsIan]

@budgetaircouk been waiting for a refund since March. Every other agent/airline I've booked has now refunded so not sure why you're taking so much longer. Also my emails are now being ignored #unacceptable #COVID19 #holiday #budgetair #budgetservice

[Ian Shields @ShieldsIan]

@budgetaircouk Still waiting for a direct message............... 🤷🏻‍♂️
#budgetservice #budgetair #refund #flightrefund @moneysavingexp @MoneyTelegraph @ATOLprotected @Budgetair @Budgetair_USA @BudgetAirES @BudgetAirFR

[Ian Shields @ShieldsIan]

@budgetaircouk Thanks for getting back to me. Appreciate it's busy but every other company has now refunded me and now I have my insurance threatening to close my claim because I have not been able to confirm whether or not I have a refund from you yet. I will send a DM now with booking ref.