Shilpi Gupta

[Shilpi Gupta @shilpinitjsr]

@VirginMediaIE @virginmedia @vmbusiness @VirginMediaIEPR I am not asking for compensation. I simply want:
My overcharged money refunded.
This contract cancelled without penalty, as it was not what was explained or agreed to.
Accountability for the way this complaint has been handled. Account No: 86601761

[Shilpi Gupta @shilpinitjsr]

@VirginMediaIE @virginmedia @vmbusiness @VirginMediaIEPR I renewed my broadband only because I was assured it would fit within my €40/month budget. Instead, I was sold a plan with important billing details omitted and a contract I never knowingly agreed to.
#VirginMedia

[Shilpi Gupta @shilpinitjsr]

@VirginMediaIE @virginmedia @vmbusiness @VirginMediaIEPR Despite multiple calls, I received contradictory explanations, rude behaviour from customer service, disconnected calls, and no resolution. Today, I was told my only options are to remain in a 12-month contract that was mis-sold to me or pay a €150 cancellation fee..

[Shilpi Gupta @shilpinitjsr]

@help_delhivery @delhivery @help_delhivery @flipkartsupport has corrected ur error and rescheduled pick up but no one from ur team has reached out yet, please note I am available only today and can't be available as per whims and fancies of ur delivery partner

[Shilpi Gupta @shilpinitjsr]

@flipkartsupport kindly schedule reverse pickup by tomorrow which is pending at @delhivery 's end since May 12 - Order ID ID331195260004817100 AWB 5931813003526, FK call team doesn't have authority to help, Delhivery team is forcing to download its app to reschedule. @_Kalyan_K

[Shilpi Gupta @shilpinitjsr]

@flipkartsupport When did you speak to me? I am surprised you did it without me even knowing about it, nice FK team has become magicians as well, isn't that beyond your pay grade? @_Kalyan_K your team deserves a raise

[Shilpi Gupta @shilpinitjsr]

@flipkartsupport Kindly schedule the pick up at the earliest and latest by tomorrow as I won't be available during weekdays only available on weekends and the last day 22nd May falls on weekday

[Shilpi Gupta @shilpinitjsr]

Is the pickup delayed or cancelled @delhivery @help_delhivery you have bunch of most unethical and irresponsible delivery partners and causes inconvenience to customers, I transacted with @flipkartsupport and didn't sign up for #harrasmentbyDelhivery

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia No they have not my last 2 mails didn't receive even auto response, stop harassing customers this way and be bit professional. By when can I expect the refund?

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia Hi Team can you update me on refund status of order SOP00283549 for navy blue shoes of 5999? It's been a week now since the delivery was cancelled.

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia Hi @SkechersIndia I am yet to receive refund of the 2nd item in my last order which I didn't receive and Delhivery canceled the delivery, it has been 6 days now with no update, the return order which Delhivery collected after that has refund processed today, already mailed

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia They have again replied that 3-4 days later they will arrange pick up, I am worried what once the return window closes? Can you ask them to revert to this query? Please ensure that you people will take responsibility for delay caused by you and Delhivery.

[Shilpi Gupta @shilpinitjsr]

@help_delhivery @SkechersIndia @SkechersIn Hi @SkechersIndia still awaiting your response on twitter, mail and support number which is never answered. If you are waiting for the return window to close to reply, then I will have to approach legally for this negligence, try calling as you have my number in orders

[Shilpi Gupta @shilpinitjsr]

@help_delhivery @SkechersIndia Hi @SkechersIndia @SkechersIn as u can see return requested is the status on website, @help_delhivery is saying reverse pick up is cancelled, and your team is asking for 3-4 days to schedule reverse pick up, whereas the request was raised on 12th Jan by me- Please schedule pickup

[Shilpi Gupta @shilpinitjsr]

@help_delhivery 2466212968475 AWB number for reverse pick up

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia They replied that they will get back in 3-4 days, is scheduling reverse pickup this challenging? The return window closes tomorrow so take your sweet time as long as I am not held responsible for this delay as I raised the request a week back and Delhivery has pathetic service

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia Hi I connected on the above mail- subject Skechers Case # 00520206: Reverse Pickup for return request for the order SOP00283549 but haven't received any response. Can you plz help schedule reverse pick up before the return window closes and I have to bear the loss

[Shilpi Gupta @shilpinitjsr]

@SkechersIndia Can you stop wasting my time any further? I don't have any mail and can't you help with what has been communicated in that mail? More importantly where is my order? What's going on with refunding money after making customers wait for entire sale season and then not delivering?