Scott Hintz

Co-Founder of

[Scott Hintz @shintz]

@Culbs @wmata @MWAAHQ I had something similar happen recently where the car said Blue but the station signs said Orange and the announcements said Silver. Everyone was so confused

[Scott Hintz @shintz]

@OneMileataTime did QR change its access policy for Al Mourjan lounge? I was just admitted based on my Oneworld status (Emerald) even though I’m on a Qatar “lite” fare. The agent told me this is a recent change but I haven’t seen anything about it

[Scott Hintz @shintz]

@OneMileataTime have you noticed that @SeatGuru hasn't been adding new content? Like the BA 77W configuration with new Club World doesn't exist on the site. I emailed them and they said they aren't updating the site anymore so I guess TripAdvisor is letting them rot on the vine

[Scott Hintz @shintz]

@brookepintodc as one of your constituents, I’m wondering why you haven’t responded to my email from 9 days ago?

[Robert Reich @RBReich]

Call me old-fashioned, but when armed insurgents breach the Capitol building at the request of a president, I'd call it an attempted coup.

[Scott Hintz @shintz]

@NETGEAR I think yesterday’s firmware upgrade to my AC1900 router has broken it. Where can I get help?

[Scott Hintz @shintz]

@comcastcares the number you list on your website for CableCard issues (877-405-2298) just goes to general customer support. And when your rep transfers me to the CableCard department, they are just sending me back to your general line. This circular loop is maddening.

[Scott Hintz @shintz]

@OneMileataTime have you seen the Wow Air cafe opening in DC?! https://t.co/J7cJrlAp8m

[Scott Hintz @shintz]

@AskAmex Thanks. I just chatted with a rep on your website and he didn't even know that. I suggest in the "contact us" section of your website, you include a link to that web form. The "feedback" button is easy to overlook.

[Scott Hintz @shintz]

@AskAmex Is it true that there isn't a way for me to email you general feedback/suggestions about my card? Your site gives a postal address or a fax number, both of which seem very 1985. This can't possibly be right, is it?

[Scott Hintz @shintz]

@qatarairways Does your A350-900 from JFK to DOH have the new Qsuites? If not, do you know when that flight will get it?

[Scott Hintz @shintz]

@comcastcares Can you please help? Hours spent on phone w Comcast reps and 4 visits to my house haven't fixed my problem (not getting many channels on a Tivo Bolt with a cablecard). I think I need to be escalated to a Comcast expert who deals with cablecard provisioning issues

[Scott Hintz @shintz]

@British_Airways you've managed to ruin my trip tomorrow before even stepping on the plane and your call center has been total waste of time

[Scott Hintz @shintz]

@PODS I need to speak with someone ASAP

[Scott Hintz @shintz]

@PODS How do I reach a live human for service on an existing order? Your phone system says you are overloaded and hold times are excessive.

[Scott Hintz @shintz]

@umterps 126, 18, 9

[Been Dope Supply @JGinChicago]

.@united Polaris already getting rave reviews! Thanks for coming to the San Francisco experience @cjmcginnis and @shintz @travelskills https://t.co/6VOqtzS5sV

[Scott Hintz @shintz]

@kleggy You like it? It certainly looks nicer/more modern, but I'm still adjusting to the change in UI. The jury is out for me.

[Scott Hintz @shintz]

@AmericanAir thanks, they finally showed up

[Scott Hintz @shintz]

@AmericanAir yes but it's 6:15pm now and you still aren't open, been waiting almost 2 hrs now