Shipra Baranwal

Building CX & delight for businesses depuis 2005.👩‍💼 Director @WaterfieldHQ …👩🏻‍💻I write about credit cards 💳 & travel loyalty ✈️ …👩🏼‍🎓@hecparis

[Shipra Baranwal @ShipraAtALounge]

Eventually now getting calls at the middle of the night @BluSmartHelps trying to negotiate a partial refund. Disappointed that they have no sense of time or compassion for customers. And they asked for two unaccompanied ladies with bags to wait on a highway.

[Shipra Baranwal @ShipraAtALounge]

A pretty unsafe and unprofessional encounter with @BluSmartIndia @BluSmartHelps tonight. Sold me an upgraded car (BYD E6) to drive me back from @DelhiAirport to Home. Air conditioner not working (at 40 degrees outside). Driver tried to lie his way with blower = ac. 1/n

[Shipra Baranwal @ShipraAtALounge]

Asked him to organize replacement at airport itself but he drove off lying that it will eventually work. Requested chat support and got a call back asking to park the car on NH8 while they find a replacement car and dispatch it. Expressed my anguish @BluSmartHelps 2/n

[Shipra Baranwal @ShipraAtALounge]

When is the last time you stayed in a hotel where you needed a lock & key to access the room ?

[Shipra Baranwal @ShipraAtALounge]

Husband and I have been laughing our guts out in the last 24 hours. He is an MDI alum & me an HEC-Paris alma mater. We’ve been wondering about his GMAT score & CAT percentile…

[Fraud Disposal Squad 😷 @SatarkAadmi]

Attended PGP in business management and marketing at MDI Gurgaon. You sure?

MDI Alumni who attended similar courses between 2016 to 2021 denied that you were not there in any of those batches.

Also tell us more about HEC Paris.

[Shipra Baranwal @ShipraAtALounge]

On a video call my 3-year old niece said “Maasi, it’s my holidays.I want to play with you.” I flew over 12,000 kms & the last few weeks were spent story telling, ice-cream treats & goofing around.
There are moments money can’t buy. For everything else, there are points & miles.

[Shipra Baranwal @ShipraAtALounge]

The one thing St. Regis hotels in India must learn from its flagship is how the butler hospitality should really work.
Also, hi @ArjunKaggallu This morning was spent chatting up with Marcus about your time @StRegisNewYork and how everyone here still remembers you fondly.

[Shipra Baranwal @ShipraAtALounge]

Me: The Empire State Building looks so nice
Husband: Yeah, now let’s see what are those birds hovering around it.
@LiveFromALounge 🙆🏻‍♀️

[SATYAM SAVLA @satyam0111]

Thanks to @ShipraAtALounge @LiveFromALounge Masterclass on points that I've elevated my travel not paid an arm or a leg for flying JC since 2019. I've taken a number of flights most to London on Virgin but this one's from IST to BOM for 40k miles+15k in taxes.

[Shipra Baranwal @ShipraAtALounge]

So how does one spend time on an 18 hours flight ✈️
Sleep…Eat…Watch…Repeat

[Shipra Baranwal @ShipraAtALounge]

Such a beautiful green terminal 2 in #Bengaluru, but please can you do something about mosquitoes 🦟 @BLRAirport

[Shipra Baranwal @ShipraAtALounge]

Bangalore, you will always have my ❤️

[Shipra Baranwal @ShipraAtALounge]

@Vinayak_14 @LiveFromALounge The terminal building is not very crowded.

[Shipra Baranwal @ShipraAtALounge]

@_CJSW @LiveFromALounge Me too until I realised it’s the queue to get into the lounge lift.

[Shipra Baranwal @ShipraAtALounge]

@AxisBankSupport , I have been trying to get my customer ID locked out issue sorted for 6 months now. No response from your customer support, no help at the branch either. Unable to use my accumulated points. Should I just cancel my @AxisBank credit card / account and move on ?

[Shipra Baranwal @ShipraAtALounge]

❤️
#welham

[Ajay Awtaney @LiveFromALounge]

How to know a Welhamite or a Dosco? They make sure they take you to their school. Cc: @ShipraAtALounge

[Ajay Awtaney @LiveFromALounge]

Delhi/Noida/Gurgaon… see you day after! In case you still want to join in, sign up!

[Shipra Baranwal @ShipraAtALounge]

Last night’s @dhamakanyc pop up experience at the @JWMarriott in Delhi was all about enjoying Indian food with memories. Never imagined that the humble Baingan ka Bharta could look so sensational & be so delicious.

[Ajay Awtaney @LiveFromALounge]

Get the Axis My Zone Card Lifetime Free with INR 500 Amazon Voucher https://t.co/t4uulLlyia

[Shipra Baranwal @ShipraAtALounge]

@chiragthacker_ Earned via stays across Hyatt hotels

[Shipra Baranwal @ShipraAtALounge]

Last minute plan to dash to Goa for the long weekend. Cash price 14k₹ vs 6.5k points for a night.
Easy decision.