Shiv Ahuja

Photographer and synth geek.

[Shiv Ahuja @shivahuja]

@OneCardHelp You were unable to have a conversation with me because I will not speak to the same social media executives over and over again. Call me from a non-call centre number with someone who has a stake in the product. You are holding my money ransom! This should be illegal.

[Shiv Ahuja @shivahuja]

SICK of @GetOneCardIN @OneCardHelp - I've got 0 help. They keep quoting the same clause that I'm contesting. I am unable to get past sm executives. If a company is selling a product in the market they should have the spine to speak to customers - Pure arrogance!
@sinhaanurag14

[Shiv Ahuja @shivahuja]

@vkhathi @rupeshk_19 @sinhaanurag14 have built the 'game changing' @GetOneCardIN that they're ever so proud of but when I want help I can't reach a single human from their office. Neither can I find them on @RBI ombudsman complaint portal. What recourse do I have?

[Shiv Ahuja @shivahuja]

@rupeshk_19 I've been struggling with @GetOneCardIN - I'm unable to reach a human outside of the SM team. I'd like to file a complaint against your company with @RBI Ombudsman but I can't even find you on their portal. Can you help?

[Shiv Ahuja @shivahuja]

I'm even trying to file a complaint with @RBI Ombudsman but I can't find the Entity Name in their database. And it's not just me. https://t.co/sVO1KdDqQi
What kind of scam is this @GetOneCardIN? Share your registered entity name immediately.

[Shiv Ahuja @shivahuja]

@sinhaanurag14 - 'We built OneCard to redefine credit for a new India'

Comment: 'Sinha Ji, card to bana liya ab customer service bhi sudhar lo.'

https://t.co/ULarBKxqWJ

Can't make this stuff up. Absolutely bullshit service by @GetOneCardIN.

[Shiv Ahuja @shivahuja]

@OneCardHelp Thank you for wasting my time again :-)
Incredible that I cannot speak to a supervisor even after 1 week of constant calls. Your card has the worst customer service. No one should have to deal with this.

[Shiv Ahuja @shivahuja]

So I have a @GetOneCardIN. I want to close 1 of 2 FDs. They say I need to close both but don't have any documentation to support this. If I close both they say I cannot apply for another card with them again. They'd rather lose a customer than hear them out - Such arrogance!

[Shiv Ahuja @shivahuja]

@sinhaanurag14 I've spoken to 5 associates from your help team. Going in Circles - I don't want to close, but I'm being forced to - Do you care enough to speak to a customer?

[Shiv Ahuja @shivahuja]

@OneCardHelp Thank you for calling me with the same information over and over again and not even trying to listen to what I am saying. I want to speak to someone outside of the social media team and I have made that clear many many times.

[Shiv Ahuja @shivahuja]

if you're thinking gettting a @GetOneCardIN - don't. You'll be stuck in their social media customer care loop till the end of time. I cannot close 1 of 2 FDs I have with them without closing my account fully. It's my money I should be able to withdraw whenever I want! what a scam

[Shiv Ahuja @shivahuja]

@OneCardHelp I have been asking you to escalate the matter beyond your social media team for 5 days now. Call me back today and make sure it's a senior executive as promised by the last person I spoke to. All your email said is that you'll revert in 2 more days! horrible

[Shiv Ahuja @shivahuja]

@OneCardHelp From which department? if it's another 'associate' from the social media team, don't bother. Connect me with someone from the company directly - This is horrible customer service.

[Shiv Ahuja @shivahuja]

@OneCardHelp How many times does one need to explain that it is not a Partial FD closure? Why can you not understand that there are two different FDs and I only wish to close one. Clause 10.22 only talks about Partial FD closure. The call was useless. Escalate pls.

[Shiv Ahuja @shivahuja]

@GetOneCardIN @OneCardHelp Why does your company not understand simple client requests? please read ticket ID 9300549 and have a human call me back. you'll push a customer hard to join but disappear when they need support - Classic!

[Shiv Ahuja @shivahuja]

@GetOneCardIN @OneCardHelp there’s a pending transaction but the merchant has charged it twice. One needs to be cancelled but even your AI bot isn’t working. What kind of service is this?

[Shiv Ahuja @shivahuja]

@GetOneCardIN why can’t I verify my phone number without subscribing to your WhatsApp updates? The app isn’t allowing me to move forward till I subscribe.

[Shiv Ahuja @shivahuja]

@UPS WHERE IS MY PACKAGE? UPS has the worst customer service I've ever experienced. It's been delayed over 2 months and I still cant get a straight answer even after I've paid duty. Stop scamming people!

[Shiv Ahuja @shivahuja]

ok here goes my daily rant against @UPS. Not only have they lost a package, they refuse to take any accountability and aren't even bothering to talk to their customer. If you are ever thinking of shipping internationally via UPS - DONT!

[Shiv Ahuja @shivahuja]

As a recipient, I basically have no rights. If the sender says they cant help and @UPS loses my package after I have paid duty for it and then stops responding on X/Instagram/email, I can't do anything. What a scam! Do not use their services or be ready to be cheated