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Legacy brands aren’t losing to D2C because of price.
They’re losing because D2C moves at Gen-Z speed, faster learning loops, creator-led trust, real transparency.
Can legacy brands adapt fast enough? 🧵👇
Thread 🧵: IndiGo damaged my sister’s luggage on an international flight — and the handling since then has been worse than the damage itself
1/ My sister flew Chicago → New Delhi on @IndiGo6E flight 6E0012.
PNR: D5H6PZ
Complaint Ref: 26619510
@IndiGo6E@DGCAIndia
@shivam_deckster@IndiGo6E@DGCAIndia “This isn’t a one-off — baggage damage + poor complaint handling seems to be becoming a pattern with @IndiGo6E. International travelers deserve better. Requesting @DGCAIndia to look into such repeated service failures.”
Thread 🧵: IndiGo damaged my sister’s luggage on an international flight — and the handling since then has been worse than the damage itself
1/ My sister flew Chicago → New Delhi on @IndiGo6E flight 6E0012.
PNR: D5H6PZ
Complaint Ref: 26619510
@IndiGo6E@DGCAIndia
10/ Requesting IndiGo to:
• Offer fair compensation based on the actual value
• Improve ground staff communication
• Stop forcing passengers into endless follow-ups
@letsblinkit My sister ordered Loyka Almond Brittles as a Rakhi gift, but the pack delivered was already expired. Extremely disappointing for a festive order.
She reached out to support but didn’t get a favorable response. Requesting a full refund + replacement/compensation for this issue. Screenshots attached.
#CustomerExperience #Blinkit
Most crypto brands speak code. But users speak value.
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