Shivani Aneja Sen

Instructionally challenged IA

[Shivani Aneja Sen @shivania]

Utter chaos with baggage at #indiragandhiairport. Unhelpful staff @British_Airways. Two hrs to figure out https://t.co/5SRjyDyePH immigration forms, torn carpets, broken lampshades. #bizclass #disappointed #notworthit

[Shivani Aneja Sen @shivania]

@AHS_Warranty #worstcustomerservice 11 months of calling - no clear resolution, incompetent call center that gives conflicting answers

[Shivani Aneja Sen @shivania]

Randomly reassigned a phone number without consent.@ATT #CustomerServicefail #terriblecallcenter

[Reuters @Reuters]

‘But while I may be the first woman in this office, I will not be the last, because every little girl watching tonight sees that this is a country of possibilities,’ Vice president-elect Kamala Harris said following Joe Biden's win https://t.co/wiFfwhtZCA

[Shivani Aneja Sen @shivania]

@Anthropologie your email marketing campaign complete #lacksofdiversity #disappointed

[Shivani Aneja Sen @shivania]

@MayorBowser is DC moving tax filing date to match the Federal date of July 15 to help families?#TaxSeason #coronavirus

[Shivani Aneja Sen @shivania]

Titles vs Skills: Think about skills not titles when creating a cross functional team #WIAD2020

[Shivani Aneja Sen @shivania]

Getting a cross functional team in a room sooner rather than later to make content related decisions to create better products #WIAD2020 #contentstrategy @ehadleyr #epam

[Shivani Aneja Sen @shivania]

Lift and shift the bane of #contentstrategy #uxdesign #WIAD20 @ehadleyr

[Shivani Aneja Sen @shivania]

#WIAD20 #contentstrategy #epam @ehadleyr content the backbone of experience design!

[Shivani Aneja Sen @shivania]

#chatbotconference #Insights numbers and conversions are a good way to communicate value to clients

[Shivani Aneja Sen @shivania]

#insight #chatbotconference #chatbotlife platform and context is important when designing a bot

[Shivani Aneja Sen @shivania]

#insight #chatbotlife #chatbotconference using bots you can reach new audiences that you may not otherwise.

[Shivani Aneja Sen @shivania]

It’s about a product cross functional teams #chatbotlife #chatbotconference @alexweidauer #good-insights

[Shivani Aneja Sen @shivania]

#chatbotconference #epam #designingforthefuture

[Shivani Aneja Sen @shivania]

@emirates #poorcustomerservice when you cancel a flight inform your passengers ahead of time not at the airport #epicfail

[Shivani Aneja Sen @shivania]

@comcast #epicFail yet again. Two and half hrs on the phone can't figure out why they can't move my service to new location. #poorservice

[Shivani Aneja Sen @shivania]

@WholeFoodsDC what is going on at the P street store?wait time more than half hr. No cashiers on many aisles. #badcustomerservice

[Shivani Aneja Sen @shivania]

#agile is not cheap!you can apply its principles to any budget.#ConfabMN

[Shivani Aneja Sen @shivania]

#Personas, a good way to stay focused on your users and customers #ConfabMN