Bhaskar Patel

[Bhaskar Patel @shivbhaskar26]

@jagograhakjago @VW @SkodaIndia @nch1915
This is the service estimate from VW official website and there is no mention of GFF.

[Bhaskar Patel @shivbhaskar26]

1/10 🧵 Thinking of buying a Volkswagen? Please read my experience first.

For the last 3 months, I’ve been trying to get a simple policy clarification from @VolkswagenIN. Instead of answers, I’ve been met with silence and endless redirection.

[Bhaskar Patel @shivbhaskar26]

10/10
If this continues to be ignored, I will escalate the matter through every available channel, including the National Consumer Helpline, the Central Consumer Protection Authority (CCPA), and the appropriate Consumer Commission under the Consumer Protection Act, 2019.

[Bhaskar Patel @shivbhaskar26]

9/10
@VolkswagenIN, please answer publicly:

Is GFF mandatory during routine periodic service on a fault-free vehicle, or not?

After 3 months, your customers deserve a clear answer—not generic acknowledgements and referrals back to the dealership.

[Bhaskar Patel @shivbhaskar26]

8/10
My experience with Volkswagen’s after-sales support has been extremely disappointing. When a customer asks a genuine policy question, the manufacturer should answer it directly instead of passing the responsibility back to the dealer.

[Bhaskar Patel @shivbhaskar26]

7/10
This is no longer about ₹1,581.

It’s about transparency, accountability, and whether customers are being pressured into paying for services by being told they’re “mandatory” without any official clarification.

[Bhaskar Patel @shivbhaskar26]

6/10
It’s now been 3 months.

Despite repeated follow-ups, Volkswagen India has not answered a single one of these questions.

Instead, they keep directing me back to Volkswagen Surat—the very dealership whose claims I’m asking them to verify.

[Bhaskar Patel @shivbhaskar26]

5/10
The same day, I raised a complaint with @VolkswagenIN asking them to confirm their official policy:
• Is GFF mandatory during routine service?
• Can refusing it affect warranty?
• Can the service reminder be reset without GFF?

[Bhaskar Patel @shivbhaskar26]

4/10
I was also told:
• Not performing GFF could create problems with future warranty claims.
• The service reminder could not be reset without GFF.

With no alternative, I paid the amount so my car could be serviced.

[Bhaskar Patel @shivbhaskar26]

3/10
I was charged ₹1,581 (incl. GST) for a Guided Fault Finding (GFF) scan. When I asked for it to be removed, the Service Centre Manager repeatedly refused, saying it was mandatory and that the service could not begin without it.

[Bhaskar Patel @shivbhaskar26]

2/10
On 7 April 2026, I took my Volkswagen Virtus Highline 1.0 MT to Volkswagen Surat for its scheduled 2-year service. My car had only around 9,000–10,000 km on the odometer and had no engine or electronic faults.

[Bhaskar Patel @shivbhaskar26]

@HDFCBank_Cares @NPCI_NPCI @PayUindiaCare @UPI_NPCI

[Bhaskar Patel @shivbhaskar26]

On 18 Jun, I paid ₹22,340 on the Income Tax portal via @PayUIndia using @CRED_club. @HDFC_Bank debited my account, but PayU timed out & the challan was cancelled as “Payment Failed”. 11 days later, no refund, no resolution, despite escalation to HDFC’s PNO. Where is my money?