Your shopper compared four products. Then your chat asks what they're looking for.
ShopGuide reads the visit before it answers, so the first reply is already about those products.
#shopify
In a store, someone walks up and asks what you need. Online, nobody does.
ShopGuide is that salesperson on your storefront. Try before you buy.
#Shopify
Your shopper wants a real person. Your chatbot says: email us. So they wait, and buy somewhere else.
ShopGuide now hands them to your Gorgias team, with real email, Shopify orders and the whole chat. #shopify
New in ShopGuide: a new look π₯
The whole admin now matches Shopify's redesigned admin, with Polaris 2.0.
On your phone, every page has its own layout. #Shopify
New in ShopGuide: live chat hand-off π₯
When a shopper needs a person, your team gets a push alert and replies from the Shopify app. The shopper never leaves the page.
Outside your hours it falls back to email. #Shopify
New in ShopGuide: heatmaps π₯
See every click on your real store pages, plus a ranked list of the most clicked elements. Desktop and phone tracked separately.
Find it in Path Explorer. Live for every store now. #Shopify
Your chat bubble gets ignored π
Shoppers close it unread. Put the chat inside the product page and let it talk first.
Up to 1 in 25 visitors talk to it. No bubble at all.
Comment BUBBLE and we'll send you the link π #Shopify
Shopify store owners: stop guessing what to A/B test.
Your shoppers already tell you what's missing. Look in your inbox, your reviews, your chat.
On one store, 156 shoppers asked for the ingredient list. ShopGuide ranks those questions for you. #Shopify
Phone shoppers won't dig for answers. They just leave.
Two-thirds of the chats we see happen on a phone. So here the chat opens full screen. She asks in her own words, gets an answer and a product that fits.
"Add the small one," and it's in the cart. #Shopify
You pay for every single visitor. And most of them leave without buying.
But plenty leave with a question nobody answered. Country Life sells low-margin whole foods and saw $43,000 in chat-assisted revenue in 30 days, from shoppers who were already on the page. #Shopify
We read a lot of shopper conversations. Here's what surprised us. People don't just ask for products. They ask about their situation. "Do you ship to Hawaii?" None of that fits into a search bar. But all of it decides a purchase. #Shopify
Your heatmap shows where customers leave, but it never tells you why. An agent on every page talks to shoppers before they buy. You get their questions in their own words, ranked by how often they come up. #Shopify