@AthenaTalent Hi Athena, thanks for reaching out to us. We sent you a reply trough DM, please check it as we would love to help you with your concern. Thank you!
Questions about our kidsβ masks? We just published a new blog post that explains the naming behind our FDA Registered Kids Mask with KN95 Protection. Read it here. https://t.co/lEfOv1TJva
@felixlee Thank you for bringing this attention to us and we apologize for the inconvenience caused! We will be happy to check the status of your order. We've sent a DM to further assist you. Thanks and stay safe!
Today we celebrate the people who first called this land home. Monday, October 11th is now officially recognized as Indigenous Peoplesβ Day. Design by Chicago-based artist Patricia Griffin. #indigenouspeoplesday
@jessupgal Hi Megan. π We are so sorry for the confusion. Would be so kind to send us a DM along with your order number? We would love to check the details on our end. We hope to hear from you. Thank you and have a lovely day!
@iShopThis Hi Deborah. π We're happy you are satisfied with the quality of our protective masks. It means a lot! Thank you for choosing VIDA and for helping to reduce the waste from masks on our planet. π
@WrathOfBom Hello @WrathOfBom. π We are so sorry to hear to about this. We would love to help and rectify this. Would you be so kind to send us a DM and share your order number?
@deannatibbs @TheNettieRhodes Hello @deannatibbs and @TheNettieRhodes. π We have sent a DM on your account with regards to your concern. We appreciate your patience and effort while we work this out. Thank you and have a lovely day!
@lindaronn Hi Linda. π We're so sorry to hear about the negative experience that you had with us. We are here to help you. We have reached out to you via DM. Thank you!
@RileyGardner17 Hi Riley. π We're so sorry about the trouble. This is an error on our website that has been fixed by our engineers. Hope this info helps. Feel free to reach out to us if you have any questions. Have a good one!
@sjborek Hey Stanley. π Thanks for checking in. We have responded to your DM with the status of your order. Thank you so much for your patience. Have a good one!
@Farjana42084703 @ricsdesign Thanks for reaching out and for your interest. Kindly send your application directly to [email protected]. Thank you and stay safe!
@TruthRisesAbove Thanks for your message. We sincerely apologize for the inconvenience. Kindly send us a DM to properly address your concern. Thank you and stay safe.
@TheNettieRhodes Hi there. ππ» We are so sorry that you feel this way. We would love to help. Would you be so kind to send us a DM along with your order number and details on what happened? Thanks!
@sjborek Hey Stanley, thank you for reaching out, and Iβm so sorry that your order is incomplete. You can always send us a DM or email us at [email protected] for us to help you resolve this kind of concern. I've sent you a DM to further assist you. Please check it. Thank you and stay safe!
@jeffjlin Hey @jeffjlin, kindly check your email to furtherly assist you with your concern as we are very eager to resolve the issue as soon as possible. Thank you in advance, have a great day! Stay safe as always!
@jeffjlin I'm sorry to read about your experience with your VIDA mask purchase, but thank you for taking the time to tweet about it. So that we can help, can you send your order number to me at [email protected] I'll make sure someone follows up with you personally as soon as possible.