@tarunsmehta@atherenergy Escalating this issue. I have still not received help on ground for this. It has been 1-month since my complaint on mail. Visited service center but no technical person present to resolve charger locking issue.
Extremely disappointed by Ather’s service in Tier‑2 cities like Varanasi
🚗 Brake lever broken >1.5 months
🔌 Charging lock disabled, no software fix
📉 Range 15 km below display
🔒 Service center barely open
Image of closed service center & mail
@tarunsmehta@atherenergy
@atherenergy Still no concrete support from @atherenergy on ground to fix the issue.
@tarunsmehta this poor service is seriously damaging my trust and overall experience with Ather as a brand.
@tarunsmehta@atherenergy I chose Ather over Ola, trusting promises of reliable service & a smooth software experience. Unfortunately, it feels like I made the wrong choice. The phrase "I bought an Ather, but got an Ola" unfortunately captures my experience too well.
@tarunsmehta@atherenergy Despite writing to Ather's support team and following up over 2 weeks, there has been no action from their Bangalore HQ or from the dealership in Varanasi. This is not just a one-off case—I’ve seen other local customers facing similar neglect.
@tarunsmehta@atherenergy#Issue 4
🔹 Non-Operational Service Center (May 2025):
Visited the Varanasi service center on Saturday, 24th May at 1:30 PM, only to find it locked. Locals told me the center opens just 2-3 days a month for a couple of hours.
@tarunsmehta@atherenergy#Issue 3
🔹 Range Discrepancy:
The scooter delivers 15 km less than displayed. Service center is clueless, and no diagnostic help is provided.
@tarunsmehta@atherenergy#Issue2
🔹 Broken Brake Lever (Apr 2025):
A basic brake lever broke. It's been over 1.5 months, and the part is still not available. No technician, no spare parts, no clarity—nothing.
@tarunsmehta@atherenergy Issues:
🔹 Charging Issue & Lock Mechanism Disabled (Feb 2025):
Scooter wouldn’t charge, so Ather's Service center technician disabled charging port lock to bypass the issue—leaving it vulnerable to theft. They’ve since promised a software update to fix it. Nothing has come.
@tarunsmehta@atherenergy In December 2024, I purchased the Ather Energy Rizta S from Ruchika Enterprises, Ather’s official dealership in Varanasi. I expected Ather’s innovative EV technology and service standards, like those seen in Bangalore, to be part of the package.
Asking people to stay at home & shutting down population movement is buying time & reducing the pressure on health systems. But on their own, these measures will not extinguish epidemics: Tedros Adhanom Ghebreyesus, Director-General of WHO #CoronavirusLockdown#COVID19
Total COVID-19 Tests done till today
🇩🇪 Germany : 4,00,000+
🇺🇲 US : 3,67,710
🇰🇷 Korea : 3,00,000+
🇮🇹 Italy : 2,96,964
🇬🇧 UK : 83,945
🇮🇳 India : 22,038
With such low testing, the scale of Corona Pandemic in India is unknown. Can't fathom why govt isn't testing much much more.