๐จ This is about my 63-year-old fatherโs health insurance claim with @Niva_Bupa .
We're facing a deeply distressing and confusing reimbursement process after his treatment (08 Aug 25) at Apollo Chennai.
๐๏ธ March 26 โ We filed a reimbursement claim online with all req documents.
@NivaBupaSupport I am sick & tired of your so called online process- U have asked me to request a reconsideration through your portal and it just doesn't go through. I have been trying this for the past 2 hours. I faced similar issues when I was uploading the addtl docs thru your online portal.
If nothing is missing, why is the same request being repeated?
Is the claim actually repudiated or still under review? The letter states both. We also request guidance from @irdaindia or anyone who can help us understand how to resolve such cases.
@casagrandhomes That number and the staff behind it are useless, unprofessional people. They make false promises and no one responds back. Your so called CRM team should be fired starting with the managers and asst managers. ASK THEM TO CHECK THE EMAILS AND RESPOND.
@casagrandhomes No you don't. Your team is filled with incompetence and unprofessional people. Your team was contacted over emails calls and text msgs and they're so indecent to not resolve a client's query. Wish your investors see this and have an audit requested too