@zomato I want to document this entire incident because I genuinely fail to understand how this can be considered the customer’s fault.
I ordered a VEG sub. I received a NON-VEG sub—something that directly violated my dietary and religious beliefs.
@zomato 7/7
So @zomato, please explain:
How is this MY fault?
A customer should not be penalised because the company failed to resolve a complaint within a reasonable time.
I expect a proper review—not another automated response.
@zomato 6/7
I reported the issue on time. I provided the requested evidence. I followed up when there was no response.
On 23 August, Zomato simply maintained the same rejection despite my explanation that the delay was on their side.
@zomato 5/7
Finally, on 22 August, Zomato rejected my complaint, saying that because a “considerable amount of time” had passed, they could no longer verify the concern.
But who caused that delay?
@zomato 4/7
Then came the silence.
I followed up again on 20 August, because my complaint was still unresolved. Instead of getting a resolution, I received another automated response asking for the same information.
@zomato 3/7
Zomato asked me to provide photographs of the food so they could investigate.
I had already reported the issue, and I cooperated with the investigation by providing the requested images on 27 July.
@zomato 2/7
I reported the issue to Zomato on 26 July, clearly explaining what happened and asking for a refund and an investigation.
This was not a complaint raised weeks later. I reported it immediately after the incident.
@CESCLimited It has been more than half an hour without electric services. Unable to surve the hard heat that is not letting us sleep.
Location : Trimurti Villa 56/1/1 Kings Road, Howarah
Picode: 711101
@JioCare Extremely disappointed. My JioFiber connection has been down for 3 days, yet no resolution. No engineer contact shared, no callback from your team, and repeated complaints are being ignored. This level of customer service is unacceptable. Please resolve this urgently.
@porterit_ movers damaged my society lift while transporting a sofa. CCTV footage proves it. My society fined me ₹5,000, yet Porter has denied compensation despite multiple complaints and evidence. Attaching CCTV, damage photos and complaint records. #Porter
@GoibiboSupport Airline cancelled the flight and still I am the one liable to pay a ₹450 convenience fee? This is absolutely disgusting. Just got a refund of 4266 instead of 4716.
Rest in peace, @RNTata2000 sir. 🙏
Your life’s work will continue to inspire many to aim for greatness, kindness, and integrity. Thank you for leading with compassion and setting an example for all of us.
Summer vaccation aa raha hai bhai log. Uske bare mein kuch TIPPANI dena chahunga.
Ek Chhat pe Chidiya ke liye paani aur apne bachon ke liye kuch...... batata hoon
#BhiduShakespeare