@missingxcom Er thanks for that. The point was he was flying back the next day so the coat wasn't on the system...plus he doesn't know the make of the coat so I need to identify it another way. There's not enough info on there.
@missingxcom our board member left his coat in Heathrow. Is there anyway I can talk to a human about him possibly picking it up from LHRT3 when he flies back tomorrow?!