@madebygoogle The escalated reply just repeated the same limitation - and even brought back a factual error that had already been corrected. At this point, it's less about compensation and more about the support process itself. I've sent Rick a follow-up.
@madebygoogle Quick update: Google One Support offered 1,000 AI credits after identifying my account, then said they couldn't be applied to my plan. Fair enough. I asked for an alternative resolution and escalation. That's where things got interesting.
@madebygoogle So I asked one final question:
Since Google One and YouTube Premium are billed normally in Ukraine — could the $25 simply be applied to my existing subscription instead?
Still waiting for an answer. Case ID: 9-6906000041014
@MadeByGoogle
@madebygoogle After 2 months, 60+ emails, and a week of "internal review" — @MadeByGoogle's definitive resolution:
My approved $25 goodwill credit is valid — but only redeemable in countries where Google Store operates.
I permanently live in Ukraine. Google Store isn't available here. 🧵