I’ve been a loyal @AmericanAir customer for 37 years. On flight #AA1438 they failed to deliver the seat I paid for. Their “solution”? 5,000 miles — worth about $75. That’s not compensation, it’s dismissal.
As much as I tried to explain to him how much I want one of these things, Maverick just didn't seem to care that @fan_a_them is giving away an Alien Creator.
On AA1438 (DFW–BOS, 6/24/25) I couldn’t use my paid seat due to a neighbor spilling into mine. AA admits the issue, but offered only 5K miles (~$75). My ticket cost far more, and I was denied the product I bought. @AmericanAir@USDOT – is this fair to passengers?
After 37 years with @AmericanAir, my loyalty is clearly not valued. Surely one airline wants to earn the next 30 years of my business. Any takers? @AlaskaAir@United@SouthwestAir
What I asked from @AmericanAir is simple: fair compensation equal to the seat I paid for but didn’t receive — a travel voucher, not a token 5,000 miles. That’s the minimum any airline should do when they fail to deliver.
I’ve been a loyal @AmericanAir customer for 37 years. On flight #AA1438 they failed to deliver the seat I paid for. Their “solution”? 5,000 miles — worth about $75. That’s not compensation, it’s dismissal.