Taking £585 for a 1-hour typo is a disproportionate penalty under the Consumer Rights Act. My Barclays dispute is ready to launch the moment the pending transaction clears. Can a manager please step in and just move my dates to this Thursday? (2/2)
@TravelodgeUK Made an online typo booking a 2-week stay for next month instead of this Thursday. Noticed and called within 60 mins. Frontline staff completely refused to help, refused a manager escalation, and charged a premium rate for the phone call. (1/2)