Google Business Profile support is completely broken. When I reported a bug that caused legitimate reviews to disappear, their automated AI randomly deleted more unrelated spam reviews and then went silent. They ignore DMs and don't give sincere responses, which is unpleasant.
@GoogleMyBiz In addition, this poster is a post with his real name without his own name, it is not spam at all, the band including the poster and I spent 15 hours together is a real review
@GoogleMyBiz I'm pure. I'm complaining that honest and credible reviews should be well posted. I don't think it's a review that gets caught in censorship. It's a normal voice of a user. I want you to fully consider that area and investigate.
@GoogleMyBiz I don't know if it's a message from the same person as you, but there was a reply similar to this time before, but in the end it was processed as a canned text,
@GoogleMyBiz I received an email from a person named Sravani, so I replied as follows
It's okay in English, please don't give it to Japan, I feel that Japanese support doesn't have a sense of trust, kindness, and human thinking just by sending the standard amount
@GoogleMyBiz@GoogleMyBiz Formal Complaint: Case [6-9968000041194]
A customer wrote a legitimate review, but it didn't show. Support told me "no data found" and closed the case. I then had the customer re-post it and take a screenshot as proof. (1/2)