Simon Lawless

African immigrant

[Simon Lawless @silawless]

@dusk_uk any chance of anyone answering your phoneline, been on hold for far too long? We got an incorrect delivery today and no one seems to care

[Simon Lawless @silawless]

@British_Airways it's been 6 weeks since i submitted my expense claims for the missing luggage. i'm now incurring interest charges on the money i had to spend due to this. When can i expected my money back and how do i claim for further costs due to you taking 6 weeks to resolve?

[Simon Lawless @silawless]

@British_Airways how do I find out if my bags are actually going to arrive today? Chat is useless, and webpage seems to say my bags are still "being located"

[Simon Lawless @silawless]

@British_Airways it's been 6 weeks since i submitted my expense claims for the missing luggage. i'm now incurring interest charges on the money i had to spend due to this. When can i expected my money back and how do i claim for further costs due to you taking 6 weeks to resolve?

[Simon Lawless @silawless]

@British_Airways What does a reasonable expense mean? Can I also charge BA my standard hourly rate for having to go shopping? And why can't someone just say yes they're on their way or no they aren't?

[Simon Lawless @silawless]

@British_Airways Hello Linda, please can I get less generic answers. I want someone specifically to say that my bags are or aren't on the flight today so that I can go buy my baby and myself more clothes and try and find her some replacement food. Please DM me

[Simon Lawless @silawless]

@British_Airways Hello Letty, I tried that (at £2/min) the automated voice says I have to use the website (no person available). No one answers the Cayman Islands phone line and the website says my bags are still being located. So how do I confirm if my bags will arrive today?

[Simon Lawless @silawless]

@HomeAffairsSA is the OTP service not working? I can't get access to print the barcoded proof so I can't go to any appointments.

[Simon Lawless @silawless]

@maevemckeefry Hi Maeve. Did you ever get your issue resolved? I'm in the same boat

[Simon Lawless @silawless]

@juststefs @Bbenna61 @PassportIRL Hello, I'm having the same issue. No email and no way to contact the passport office. Do you mind letting me know what the issue was with your application so I can try pre-empt it? thanks

[Simon Lawless @silawless]

@CashenShana @PassportIRL Hi Shana, my wife has got the same message but no email. Do you mind sharing with me what your partner's issue was and who it was resolved?

[Simon Lawless @silawless]

@PassportIRL How do we find out about a passport being issued? The tracker says: "Alert. There was a problem with the application. We will send you an e-mail." No email received and phone line and online chat too busy to handle queries so we're stuck?

[Simon Lawless @silawless]

@craigliterary @sulaimanaddonia @Ryanair Here is the official guidance from UKVI and not hearsay

[Simon Lawless @silawless]

@MirazRahman @BertDalziel @garyyounge @Ryanair If she was a British Citizen she can't have an ILR card. If she has an ILR card it can't have expired. The RyanAir employee did their job correctly, it's not their responsibility to make sure the traveller has the right original physical docs to hand

[Simon Lawless @silawless]

@LouiseF42573931 @garyyounge @Ryanair If you want an example of @Ryanair being racist then here you go https://t.co/VNcYJLfvlp

[Simon Lawless @silawless]

@LouiseF42573931 @garyyounge @Ryanair The UK government provides plenty documentation on what immigrants (me included) needed to do to. This is a failure of one person and it was not the RyanAir employee or anything to do with racism.

[Simon Lawless @silawless]

@LouiseF42573931 @garyyounge @Ryanair Training: Has this person presented a valid passport from a country that doesn't require a visa: No. Then does this person have valid (unexpired) visa showing they have entry rights: No. Decision: No Travel. It's the travellers responsiblity to make sure their docs are in order

[Simon Lawless @silawless]

@LouiseF42573931 @garyyounge @Ryanair The excuse was weak but the actions were wholly justified. By her own admission her residency card had expired, you cannot travel on an expired residency card. RyanAir would have risked a fine from the UK government and the cost to send her back to Uganda.

[Simon Lawless @silawless]

@juzzi66 @garyyounge @Ryanair How was she treated badly? She was correctly refused check in because she did not have the correct (valid/unexpired) documentation with her.