Gilli Synnuck

[Gilli Synnuck @sillygilli]

Thought luck was on my side when I got straight in to buy @fontainesdublin tix only to see it’s completely sold out. WTF??

[Gilli Synnuck @sillygilli]

@milsbws Same. Straight in, no tickets!!

[Gilli Synnuck @sillygilli]

@StevieGeeBFC @Ticketmaster @fontainesdublin Same!

[Gilli Synnuck @sillygilli]

@stowe__ @gerard_ryan3711 That’s the code I got but it’s not working so presuming they have sold out of presale tickets!

[Gilli Synnuck @sillygilli]

@fontainesdublin @Ticketmaster is the code the same for EU presale as UK? Signed up for UK presale. Got EU code but not UK one. Now got through to buy tix and code not working!!

[Gilli Synnuck @sillygilli]

Got through and now code not working. Does that mean it’s sold out? Or is the EU code different to the UK one? Signed up for the uk one and got sent the EU code.

[Gilli Synnuck @sillygilli]

@Ticketmaster could you explain why I’ve been in the pre-sale queue for Fontaines and it’s not moved at all since I joined?

[Gilli Synnuck @sillygilli]

Ooh since I posted that I’ve moved….only 85841 to go! 🤦‍♀️

[Gilli Synnuck @sillygilli]

@jessjamiestands Nope

[Gilli Synnuck @sillygilli]

@MercedesBenzUK I don’t trust anything MB say. I keep getting assured I will get weekly updates yet I’m still having to chase you every week. Would you have any patience after 512 days of waiting, chasing, being let down time and time again? No, I didn’t think so. @BBCWatchdog @sallymhamilton

[Gilli Synnuck @sillygilli]

@MercedesBenzUK
512 days since I raised a complaint.
99 days since settlement was agreed and still NO PAYMENT. You left us stranded in France. Why is it so difficult to pay us what we are rightfully owed and has been agreed by you? @BBCWatchdog @sallymhamilton

[Gilli Synnuck @sillygilli]

@MercedesBenzUK I’m still waiting for an update on my case. I was assured last week I would get a call within a week and here I am, let down once again with no call! How can you get this so wrong. 17 months of continuous failings and still no payment! @BBCWatchdog @sallymhamilton

[Gilli Synnuck @sillygilli]

@MercedesBenzUK After 16 months and empty promises I have no patience left or trust in MB at all. The least someone can do is ring me. After all, that’s what customer service is all about but I’m yet to experience that from MB. @BBCWatchdog @sallymhamilton

[Gilli Synnuck @sillygilli]

@MercedesBenzUK You are a disgrace! 16 months to resolve a complaint. Settlement agreed in Oct, plus a good will gesture offered in Dec to make up for all your wrong-doings and told we would have that ‘instantly’. Yet since that you’ve gone quiet, AGAIN!’ We’ve had nothing back!

[Gilli Synnuck @sillygilli]

@MercedesBenzUK That was the last I heard from anyone!

[Gilli Synnuck @sillygilli]

@MercedesBenzUK For the love of God would someone PLEASE let us know what is going on. 16 months of you saying ‘we are working on your case’ How long do you need? You’ve agreed the settlement £, why have we not been paid? Don’t tell me to wait, do something!@BBCWatchdog

[Gilli Synnuck @sillygilli]

@MercedesBenzUK Nope nothing! I was promised a call on the 17th December and got an email instead. Not impressed as I expressed my concern that you always say you’ll ring and then never do but I was assured and promised I would receive that call regardless of whether they had an update or not.

[Gilli Synnuck @sillygilli]

@MercedesBenzUK Has no one got the courage to ring us, as requested multiple times over 15 months? Another scripted email telling us NOTHING & asking us to wait is a cop out & NOT ACCEPTABLE! 15 months of angst surely deserves a call? ZERO customer service STILL! @BBCWatchdog

[Gilli Synnuck @sillygilli]

@MercedesBenzUK You have no idea how frustrating this is for us. You have let us down on every occasion so why should now be any different? If you understood you would have resolved this a year ago, you would have asked us at least once how we are. So forgive me for not believing you!

[Gilli Synnuck @sillygilli]

@MercedesBenzUK THE WORST CUSTOMER SERVICE! How can you tell someone after 15 months of a complaint dragging on, that you have agreed a settlement & will pay within 10 days & then not pay out, or answer any emails or call us after another 6weeks? @BBCWatchdog @sallymhamilton