Silver Cloud Tech

IT Support based in London, serving all of the UK and overseas. Looking to enhance your IT experience? Contact us!👉🏻 [email protected] / 020 3597 6100

[Silver Cloud Tech @silvercloudtech]

✓ Server & Desktop Support
✓ Hosted Phone Systems
✓ Office 365
✓ Compliance Management
✓ Business Continuity
✓ Endpoint Security
✓ Hardware / Software Provisioning
✓ Leased Line
✓ PSTN, ISDN, ADSL and FTTC
✓ Local and Online Backups
✓ Monitoring
✓ CAT5e / CAT6 Cabling

[Silver Cloud Tech @silvercloudtech]

@GCUK_SeanHood @Microsoft @Microsoft365 @MicrosoftHelps @azuread It is appalling. We have numerous cases open with them and they are non-responsive. Calls keep being cut off.

[Silver Cloud Tech @silvercloudtech]

@MicrosoftHelps I would also like to understand why the calls keep being disconnected. This is happening too regularly and clearly there is an issue with phones at MS end or something else is a problem.

[Silver Cloud Tech @silvercloudtech]

@MicrosoftHelps @Microsoft365 @MicrosoftUK we have been contacting support over the past 7 days. Hours upon hours being left on hold. Being told a support representative will call back, no updates on tickets. This support has been appalling. What can we do??!!

[Silver Cloud Tech @silvercloudtech]

@MicrosoftHelps And this is what we have been doing. But calls get cut off, support engineers move you to a queue where you can sit on hold for 5+ hours, to then hear "hello" and then they cut you off.

I have been cut off 4 times this morning.

This is disgraceful. How can businesses operate.

[Silver Cloud Tech @silvercloudtech]

@MicrosoftHelps I have called so many times and do not get responses. The clients systems are fully down. We have logged tickets since 5th November and not had responses. Calling we sit for hours and the calls get cut off. Just happened now. It is appalling.

[Silver Cloud Tech @silvercloudtech]

@IntelGaming Silly sausage donut.

[Windows @Windows]

It’s been 25 years since we first pushed the button—and we've come a long way since. When did you get your Start? https://t.co/bbYkx7nbE8

[Silver Cloud Tech @silvercloudtech]

Looking to brush up your Microsoft Teams skills and impress your colleagues? Check out the keyboard shortcuts https://t.co/cXDdoQIDqd

[Silver Cloud Tech @silvercloudtech]

We ❤️ to save our clients money! A long term client had been paying nearly £1,000 a month for their telephone call conferencing system. By switching this to Microsoft Teams this now costs less than £40 per month with all the same call functionality and more. #SilverCloud #MSTeams

[Silver Cloud Tech @silvercloudtech]

@dubarry_mme I’m not sure this is for us...?

[Silver Cloud Tech @silvercloudtech]

@1Password are you guys having issues this morning? Unable to sign in properly.

[Silver Cloud Tech @silvercloudtech]

See what our customers have to say about Silver Cloud: https://t.co/c2vdwtASkT

[Silver Cloud Tech @silvercloudtech]

Don’t leave your business without the right level of IT support. We have heard of other IT firms closing and leaving their clients without services. If anything like this is affecting your business please get in touch - 020 3597 6101 / [email protected]

[Silver Cloud Tech @silvercloudtech]

Despite all the difficulties Covid-19 has thrown at us and customers we continue to progress with planned projects, provide ServiceDesk support and have still been taking on new customers.

[Silver Cloud Tech @silvercloudtech]

The past few weeks have been tough for our clients. Fortunately the solutions we have been putting in place long before this have ensured clients have seen as little IT impact at possible. We have been there to expand the remote working facilities and continue to be on hand.

[Zac Bowden @zacbowden]

OMG!! Microsoft sent me a Windows XP style #WindowsUglySweater for the holidays! It's soooooooo good, and it came in this super cool XP product box too :D Thanks @Microsoft @Windows!

[Microsoft OneNote @msonenote]

Create, edit, and view your Sticky Notes directly in @Outlook for the web! Sticky Notes in Outlook for the web makes it easier than ever to manage your notes with your emails. Rolling out next month to all Office users!

[Silver Cloud Tech @silvercloudtech]

We recently joined TrustPilot and already have an excellent rating. Check out what some of our customers had to say https://t.co/ojXndQw5cT

[Silver Cloud Tech @silvercloudtech]

We also had a funny small project. Took on a client who had a single email account sitting with another IT provider. It kept being blacklisted and blocked. Old IT provider told me it could not be fixed...”impossible”.

A month on since we’ve managed it we have had zero issues 🤘🏻

[Silver Cloud Tech @silvercloudtech]

It’s been a busy week! 😅 One highlight is one client had an old laptop fail. We replaced it with a fantastic spec Dell XPS within a couple of hours and all their files restored. Exactly how it should be 👊🏻