Simba Sleep

The world’s most five-star reviewed mattress brand 🌍Click to see our website below👇

[Simba Sleep @SimbaSleep]

We’re proud to announce that #SimbaSleep is @bcorpuk certified. Our mission has always been to solve the world’s sleep crisis via tech innovation. But it’s not the only problem we face. This is why we’re committed to a strategy that balances people, planet & profit – now & always

[Simba Sleep @SimbaSleep]

@crisandrews81 We sincerely apologise. Our team is looking into this for you.

[Simba Sleep @SimbaSleep]

@crisandrews81 Hi Chris, I am ever so sorry to hear this has been your experience. Please reach out to us at [email protected] so we can look into this for you.

[Simba Sleep @SimbaSleep]

@_vari I am ever so sorry to hear this. Kindly reach out to our customer services so we can look into this for you.

[Simba Sleep @SimbaSleep]

@SeanHarrison71 I am ever so sorry to hear this. If you can confirm your ticket number and I can chase this for you.

[Simba Sleep @SimbaSleep]

@leighsmiffy Hi Leigh, we have responded to your DM.

[Simba Sleep @SimbaSleep]

@Afamzalal786 We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.

[Simba Sleep @SimbaSleep]

Happy New Year from Simba! 🎉

Wishing you restful nights and bright mornings in 2025. 🌟

#SimbaSleep #AVerySimbaSleep

[Simba Sleep @SimbaSleep]

@ThomasH01767687 We are so sorry to hear this. Please contact Very directly to request a return.

[Simba Sleep @SimbaSleep]

@Afamzalal786 @No2ofTheBLB We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

[Simba Sleep @SimbaSleep]

We've just hit 50,000 Trustpilot Reviews! 🎉

We’re beyond proud to have reached this milestone and we thank you for rating us 'Excellent' in your journey to better sleep. 🌟💤

#SimbaSleep

[Simba Sleep @SimbaSleep]

@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

[Simba Sleep @SimbaSleep]

@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

[Simba Sleep @SimbaSleep]

Say goodbye to indecision with our FREE Simba Swatch Service! 🌟

Order up to 4 swatches from our 6 premium fabrics and find the perfect match for your dream bed. Start your journey to better sleep today! 😴✨

#SimbaSleep

[Simba Sleep @SimbaSleep]

@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

[Simba Sleep @SimbaSleep]

Sweet Dreams are made of these! 🧁✨

Our Hybrid Mattress and Pillow have been transformed into scrumptious cupcakes this #worldbakingday 🤤

📸 @amyscupcakesx

[Simba Sleep @SimbaSleep]

@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

[Simba Sleep @SimbaSleep]

Find your perfect mattress. Same ingenious tech, same award-winning comfort. In three new, easy-to-shop ranges.

Now 25% off* in our May Day Sale🎉

*See https://t.co/IwQ3FazAJA for terms

#SimbaSleep #AVerySimbaSleep #MayDaySale

[Simba Sleep @SimbaSleep]

@ThomasH01767687 I am sorry to hear this. Please note as you bought through Very you will need to contact them directly in regards to the return.

[Simba Sleep @SimbaSleep]

@Afamzalal786 We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.

[Simba Sleep @SimbaSleep]

@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.

[Simba Sleep @SimbaSleep]

@dmnathan I am truly sorry to hear this. Please confirm your ticket number so I can personally chase this for you.

[Simba Sleep @SimbaSleep]

@Ally70916219792 @GeordieHunter @BCorpUK @JohnLewisRetail Sorry to hear this. Just a reminder that posting about issues publicly can attract scammers. Please stay vigilant and only speak directly with John Lewis about your order. 💙

[Simba Sleep @SimbaSleep]

We’re proud to announce that #SimbaSleep is @bcorpuk certified. Our mission has always been to solve the world’s sleep crisis via tech innovation. But it’s not the only problem we face. This is why we’re committed to a strategy that balances people, planet & profit – now & always

[Simba Sleep @SimbaSleep]

@Ally70916219792 @JohnLewisRetail Sorry to hear this!
As the mattress was purchased through John Lewis, they manage all after‑care and guarantee claims for those orders, including assessments and next steps. The quickest way forward will be to follow up with their customer service team directly.

[Simba Sleep @SimbaSleep]

@Ally70916219792 @JohnLewisRetail Please reach out to them directly as this is also under the 200 night trial if this mattress came with a 200 night trial.

[Simba Sleep @SimbaSleep]

@Ally70916219792 @JohnLewisRetail Sorry to hear this — that’s definitely not the experience we want you to have.
The slat spacing is part of our guarantee because wider gaps can affect how the mattress wears over time, but a dip after 5 months is still frustrating and John Lewis should be looking into this.